Field Service Engineer (North of England)

Continental; Birmingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company is seeking a Field Service Engineer to cover the North of England. The role involves diagnosing, repairing, and installing garage equipment while ensuring customer satisfaction. Candidates should have a mechanical background and problem-solving skills. Competitive salary and various perks offered.

Benefits

Competitive salary with an annual Value Sharing Bonus

Employee Assistance Programme

33 days holiday including bank holidays

Employee discounts on tyres and other products

Death in service insurance

Free on-site parking

Ongoing training and development opportunities

Birthdays off

Access to discounts portal

Cycle to Work Scheme

Qualifications

• Previous experience in a field service or product support role.
• Mechanical background is essential.

Responsibilities

• Coordinate workload for effective time management and route planning.
• Conduct site surveys before installation and complete customer training.
• Respond promptly to unplanned maintenance and adapt plans.

Skills

Problem Solving

Customer Service

Education

A Level/BTEC or equivalent experience

Job description

Field Service Engineer (North of England)

We are looking for a Field Service Engineer to cover the North of England area (predominately Manchester/Leeds/Newcastle). The role involves visiting customer premises for diagnosis, repair, installation, and calibration of garage equipment to ensure customer compliance and satisfaction.

The ideal candidate will have a background in automotive services.

The role requires travel, including occasional overnight stays and weekends, though weekends are rare.

Duties include:

1. Coordinate workload for effective time management and route planning, aiming to decrease travel time and increase productive work in geographic clusters.
2. Ensure calibration of customer equipment aligns with legislative requirements as per service agreements.
3. Download all certificates to the correct file location weekly.
4. Conduct site surveys before installation, complete full installation and customer training, and sign off with the customer, then upload documentation to the server.
5. Respond promptly to unplanned maintenance, adapt plans, and communicate changes to stakeholders.
6. Perform fault finding, repairs on breakdowns, and planned preventative maintenance.
7. Download all breakdown reports weekly to the correct file location.
8. Build strong customer relationships to enhance satisfaction.
9. Prioritize quality of service and first-time fix; provide feedback for product or service improvements.
10. Work closely with a team of engineers and technicians.
11. Stay updated on technology and products, and highlight training needs to line managers.
12. Adhere to health and safety policies, company procedures, and the GEA code of conduct.
13. Suggest training ideas to improve skills and performance within the team.

Candidate profile:

• Qualified with A Level/BTEC or equivalent experience.
• Previous experience in a field service or product support role with problem-solving and customer service skills.
• Mechanical background is essential.
• Full driving license is required.

What we offer:

• Competitive salary with an annual "Value Sharing Bonus" (scheme rules apply).
• Employee Assistance Programme.
• 33 days holiday including bank holidays.
• Employee discounts on tyres and other products.
• Death in service insurance.
• Free on-site parking.
• Ongoing training and development opportunities.
• Birthdays off.
• Access to discounts portal, including gym membership discounts.
• Free Thrive app access.
• Annual workwear provision.
• Cycle to Work Scheme.
• Option to purchase additional holiday days annually.

Interested candidates are encouraged to apply online to join Continental.

About us

Continental is a global technology company focused on sustainable and connected mobility. Founded in 1871, it offers solutions for vehicles, machinery, traffic, and transportation, employing around 200,000 people across 57 countries. Our automotive sector develops safety, brake, chassis, and automated driving technologies, among others, supporting innovative and intelligent mobility solutions.