Field Service Engineer (North of England)

TN United Kingdom; Birmingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in the automotive sector is seeking a Field Service Engineer to cover the North of England. This role involves diagnosing and repairing garage equipment, ensuring compliance and customer satisfaction. The ideal candidate will have a mechanical background and experience in field service roles. The position requires travel, including some overnight stays, and offers a competitive salary with various employee benefits.

Benefits

Annual Value Sharing Bonus

Employee Assistance Programme

33 days holiday

Employee discounts

Death in service insurance

Free on-site parking

Ongoing training

Birthdays off

Discounts portal access

Cycle to Work Scheme

Qualifications

• Previous experience in a field service engineer role or product support position.
• Full driving license required.

Responsibilities

• Coordinate workload for effective time management and route planning.
• Fault finding and repair on breakdowns, plus planned preventative maintenance.
• Build solid customer relationships to support increased customer satisfaction.

Skills

Problem Solving

Customer Service

Mechanical

Education

A Level / BTEC

Job description

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Field Service Engineer (North of England), Birmingham

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Client:

Location:

Birmingham, United Kingdom

Job Category:

-

EU work permit required:

Yes

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Job Reference:

a64336bb3b51

Job Views:

3

Posted:

14.05.2025

Expiry Date:

28.06.2025

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Job Description:

Job Description

We are looking for a Field Service Engineer to cover the North of England area (predominately Manchester/Leeds/Newcastle). The role will involve visiting customer premises to undertake diagnosis and repair, installation and calibration of garage equipment to ensure customer compliance and satisfaction.

The ideal candidate will come from a similar automotive background.

The nature of the role necessitates travel including some overnight stays and some weekends. Although weekends will be upon rare occasions.

Duties include:

• Coordinate workload to ensure effective time management and efficient route planning. Where possible decrease travel time and increase productive time by planning work in geographic clusters.
• Deliver upon the terms of service agreements to ensure that customer equipment is calibrated in line with legislative requirements.
• Ensure all certificates are downloaded to the correct file location on a weekly basis.
• Carry out site surveys prior to installation, then full installation and customer training, sign off completion form with the customer and download to server.
• In the case of unplanned maintenance, respond quickly, change plans and communicate changes to all stakeholders.
• Fault finding and repair on breakdowns, plus planned preventative maintenance.
• Ensure all breakdown reports are downloaded to the correct file location on a weekly basis.
• Build solid customer relationships to support increased customer satisfaction.
• Focus on quality of service & first time fix, feedback any requirements to improve products or services.
• Working closely within a team of other engineers and service technicians
• Keep abreast of the latest technology and products, highlight training requirements to line manager.
• Ensure adherence to health and safety policies, company procedures, and ensure that work practices comply with the GEA code of conduct.
• Offer ideas for training that would benefit you and your peers equipping you with the skills and experience needed to achieve high levels of performance.

Qualifications

• A Level / BTEC qualified or the equivalent working experience.
• Previousexperience in a field service engineer role or product support position, with proven problem solving and customer service skills.
• Must come from a similar background with Mechanical experience.
• Full driving license required.

Additional Information

What we offer:

• A competitive salary package with annual "Value Sharing Bonus" paid to all employees (subject to rules of the scheme).
• Employee Assistance Programme.
• 33 days holiday (including bank holidays).
• Employee discounts on Continental tyres and other products.
• Death in service insurance.
• Free on-site parking.
• On-going training and excellent personal development opportunities.
• Birthdays off.
• Access to discounts portal, including discount on gym membership.
• Free Thrive app access.
• Workwear provided annually.
• Cycle to Work Scheme.
• Option to purchase more holiday days each year.