Field Service Engineer - Midlands (Wolverhampton)

TN United Kingdom; Birmingham; On-site; GBP 29,000 - 37,000; Full time

Job summary

Join a leading broadband network as a Field Service Engineer in Birmingham, where you’ll earn a competitive salary along with overtime and performance-based commissions. This role offers a 4-day work week, comprehensive training, and mentorship to ensure your success. You will tackle diverse challenges daily, from installations to customer service, all while enjoying a supportive work environment. With a focus on customer satisfaction and a commitment to equity and inclusion, this position is perfect for motivated individuals eager to grow their careers.

Benefits

Company Van

25 Days Annual Leave

Up to 10% Matching Pension Contributions

Wellbeing Benefits

Life Insurance

Healthcare Plans

Support for Family Situations

Qualifications

• No prior experience required; training and mentorship provided.
• Comfort working at heights and in various weather conditions.

Responsibilities

• Be the expert in installations, fault fixing, and customer service.
• Diagnose errors and technical issues, determine solutions.

Skills

Customer Service

Problem Solving

Communication

Technical Diagnosis

Education

UK Manual Driving Licence

Job description

Social network you want to login/join with:

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Client:

Virgin Media

Location:

Birmingham, United Kingdom

Job Category:

-

EU work permit required:

Yes

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Job Reference:

c2095e2f9caf

Job Views:

9

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Salary: £29,000 - £36,200 per year

Postcode Area: Candidates must live in one of the following postcodes: B65, B69, B70, DY1, DY2, DY3, DY4, DY5, DY6, DY7, DY8, DY9, DY10, DY11, WV1, WV2, WV3, WV4, WV5, WV6, WV7, WV8, WV9, WV10, WV11, WV12, WV13, WV14, WS1, WS2, WS3, WS4, WS5, WS6, WS7, WS8, WS9, WS10, TF1, TF2, TF3, TF4, TF5, TF6, TF7, TF8, TF9, TF10, TF11, SY1.

Join our team of Field Service Engineers (known internally as Field Technicians) and earn a salary of £29,000, plus overtime (average £4,700) and performance-based commission of £2,500.

We’re seeking motivated, customer-focused individuals. No prior experience required; we will train you and assign a mentor to support your success. Our comprehensive training allows you to enjoy a better work-life balance with a 4-day work week (37.5 hours, Monday to Saturday) with shifts of 7.5 and 10 hours.

Expect diverse daily challenges, including:

• Be the expert in installations, fault fixing, and customer service
• Diagnose errors and technical issues, determine solutions
• Document processes, follow company protocols
• Collaborate with the technical team and share information

Salary: £29,000 - £36,200 per year

Postcode Area: Candidates must live in one of the specified postcodes listed above.

Join our team of Field Service Engineers, earning a competitive salary, overtime, and commission.

We seek motivated, customer-focused individuals. No experience needed; training and mentorship provided. After training, enjoy a 4-day work week with a mix of 7.5 and 10-hour shifts, fostering work-life balance.

No two days are the same, offering continuous learning and new challenges.

• Be the expert in installations, fault fixing, and customer service
• Diagnose errors and technical problems, determine solutions
• Document processes and follow protocols
• Collaborate with the technical team

Who we are:

The UK’s fastest broadband network, leading mobile brand, and one of the biggest UK companies. Diverse, high-performing teams offering the UK more choice and value, driven by our customer-centric values. We are Virgin Media O2 and look forward to your potential contributions.

Virgin Media O2 is an equal opportunities employer committed to removing bias and barriers, fostering equity and inclusion throughout our policies and relationships. We encourage you to be authentic during your application process.

Must haves:

• A UK Manual driving licence with no more than 8 points

Additional qualities we seek:

• Comfort working at heights and outdoors in all weather conditions
• Enjoy problem solving and finding solutions for customers
• Ability to build strong customer relationships
• Organized, customer-focused, motivated to help others

What’s in it for you:

We offer benefits that support your wellbeing and career growth, including:

• A salary of £29,000, with £2,500+ OTE, plus a company van
• 25 days annual leave, including your birthday
• Up to 10% matching pension contributions
• Option to buy/sell up to 5 days of leave
• Wellbeing benefits, including Unmind App, BUPA medical coverage, and critical illness insurance
• Life insurance and healthcare plans
• Support for various family situations, including neonatal leave, maternity & paternity policies, and carers leave