Field Service Engineer Leeds, Newcastle and Edinburgh

VeloMini; Leeds; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Engineer to join their dynamic team. This exciting role involves servicing advanced X-ray screening systems across various locations, ensuring top-notch performance and customer satisfaction. You will be responsible for installation, maintenance, and troubleshooting, working closely with clients to provide exceptional service. With a focus on career development and a range of generous benefits, this position offers the chance to grow within a leading company in security solutions. If you are self-motivated, flexible, and eager to contribute to a vital mission, this opportunity is perfect for you.

Benefits

Competitive Salary

Career Development

Generous Holidays

Life Insurance

Paid Charity Work

Birthday Leave

Pension Plan

Company Car

Cycle to Work Scheme

Enhanced Maternity and Paternity Pay

Healthcare Cash Plan

Eden Red Discounts

Qualifications

• Experience in field service engineer role with strong communication skills.
• Knowledge of high-end X-ray systems or computed tomography is advantageous.

Responsibilities

• Install, service, and support X-ray screening systems at customer sites.
• Perform preventive and corrective maintenance on-site and provide remote support.

Skills

Communication Skills

Troubleshooting

Installation and Configuration of MS Windows

Flexibility

Self-motivation

Problem-solving

Ability to Obtain Airport Security Passes

Education

Electrical Diploma

BSc in Engineering

Post-graduate Qualification in Electrical Engineering

Recognized IT Qualification (Microsoft, Cisco)

Tools

X-ray Systems

PLC Programming

Job description

Field Service Engineer role will be homebased

As the Field Service Engineer, your role will be to service the leading airports across Leeds, Manchester, Newcastle, and Edinburgh.

Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer’s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence.

Overview of role:

Installation, service, and support of Rapiscan X-RAY screening systems. This role will have primary responsibility for supporting all X-ray, CT, Checkpoint, and Trace product lines of Rapiscan systems.

• ADS, CT, Checkpoint & Trace products at customer’s premises, primarily in the Scotland & Newcastle, Leeds, and Manchester areas, may occasionally include other locations throughout the UK and overseas.
• Installation, commissioning, and service support of Rapiscan’s X-ray, CT, Checkpoint, and Trace systems at our customer’s premises EMEA and International locations.
• Carry out preventive and corrective maintenance on-site at our customers’ premises in EMEA.
• Carry out service site surveys prior to installations and professional site reports.
• Carries out all preventive and corrective maintenance works and attends all call-outs.
• Works on shifts pattern to support key customer site.
• Provide remote technical support to Distributors engineers and customers.
• Work with all internal departments and externally with our customers and Distributors on service-related matters and provide guidance when required.
• Makes sure to submit service reports and non-conformance reports as required without delay.
• Give regular feedback to Engineering, Product Line Management, and QA as part of our continuous improvement programme.
• Duties may be modified or assigned at any time to meet the needs of the business.

Qualifications:

• A strong communication skill with excellent written and oral ability. Able to clearly articulate both the Product and Process to any Customer or Programme Stakeholder.
• Experience with installing, configuring, and troubleshooting MS Windows-based servers and workstations highly desirable.
• Knowledge of high-end X-ray systems or computed tomography a major advantage.
• Experience programming PLC’s an advantage.
• Have excellent ability to trouble-shoot complex systems and logically work through problems.
• Must have experience in a field service engineer role.
• Flexible during times of change and reacts to project adjustments promptly and efficiently.
• Willingness to travel within UK and Overseas.
• Must be self-motivated and work well under pressure.
• Strong aptitude to learn.
• Ability to obtain airport security passes essential (some require a Criminal Record check).
• An electrical Diploma with at least 4-5 years of field experience or a BSc Eng with 2-3 years of field experience.
• Post-graduate qualification in Electrical engineering desirable.
• A recognised qualification in IT (Microsoft, Cisco etc) a plus.
• A good general knowledge of mechanical, electrical, civil, hydraulic, electronics or complex electro-mechanical equipment or systems. Or knowledge of HV Systems i.e. Medical or Industrial engineering discipline.

Company Benefits

Why Join Us?

• Competitive Salary: Rewarding your expertise.
• Career Development: Opportunities for growth and advancement.
• Generous Holidays: 25 days plus bank holidays, increasing with service.
• Life Insurance: Coverage from day one.
• Charity Work: Paid leave to volunteer.
• Birthday Leave: Enjoy a paid day off on your birthday.
• Pension Plan: Secure your future.
• Company Car.
• Cycle to Work Scheme: Support for eco-friendly commuting.
• Enhanced Maternity and Paternity Pay.
• Healthcare Cash Plan: Assistance with healthcare expenses.
• Eden Red Discounts: Enjoy various discounts.

This role offers an exciting opportunity to join a dynamic team and contribute to the success of a global leader in security solutions.