Field Service Engineer: Hands-On Troubleshooter & Growth

ReeVR; Horsell; On-site; GBP 38,000 - 45,000; Full time

Job summary

ReeVR is seeking an experienced Service Engineer to join our client's technical team in the UK. The role combines testing, repair, fault diagnosis, RMA management and customer support, with potential travel to customer sites.

You'll work hands-on with electro-mechanical equipment, perform system setups, and contribute to ISO 9001 compliance. The salary range is £38,000 - £45,000 per annum.

Qualifications

• Previous experience as a Service Engineer, Service Technician or similar.
• Strong hands-on electro/mechanical skills.
• Excellent fault-finding and diagnostic abilities.
• Experience testing, repairing, servicing or installing technical equipment.
• Customer-facing experience with confident and professional communication.
• Willingness to travel to customer sites when required.

Responsibilities

• Test, fault find and repair customer equipment in line with internal procedures and specifications.
• Carry out RMA testing, repair and diagnosis, including fault finding down to component level.
• Complete system set-ups, installations and servicing of equipment.
• Rebuild of product in accordance with company procedures.
• Liaise with Materials and Production teams to obtain parts required for repairs.
• Manage RMA activity, including RMA administration, scheduling and prioritisation.
• Raise RMA numbers and provide customers with relevant repair information.
• Inspect completed work and ensure all paperwork and technical documentation is accurate and complete.
• Provide technical support to customers and liaise with them regarding service and repair requirements.
• Maintain, repair and assist with the development of existing and new test equipment.
• Produce technical reports and monthly RMA activity reports.
• Support the maintenance of ISO 9001 standards and procedures.
• Willingness to travel to customer sites as the role develops.

Skills

Electro-mechanical

Fault finding

Customer-facing

RMA testing

Diagnostics

Job description

ReeVR is seeking an experienced Service Engineer to join our client's technical team in the UK. The role combines testing, repair, fault diagnosis, RMA management and customer support, with potential travel to customer sites.

You'll work hands-on with electro-mechanical equipment, perform system setups, and contribute to ISO 9001 compliance. The salary range is £38,000 - £45,000 per annum.