Field Service Engineer (Gas /Electric / Solid Fuel)

Ernest Gordon Recruitment Limited; Cambridge; On-site; GBP 36,000 - 37,000; Full time

Job summary

A leading company in the heating industry is seeking a Field Service Engineer to join their team. The successful candidate will be responsible for servicing gas, electric, and solid fuel heating appliances, with opportunities for overtime and professional development. They value employees and offer competitive remuneration.

Benefits

Overtime potential

24 days holiday

Company van

Laptop and iPad

Pension scheme

Qualifications

• CCN1, CONGLP1, CPA1 and GASSAFE qualifications or equivalent experience.
• Experience in the heating industry or similar equipment servicing.
• Willingness to travel and stay overnight.

Responsibilities

• Complete warranty and annual service work for heating appliances.
• Diagnose faults and repair appliances effectively.
• Conduct service calls professionally and courteously.

Skills

Customer service

Problem-solving

Technical skills

Job description

Field Service Engineer (Gas / Electric / Solid Fuel)

36,000 - 37,000 + Over Time (OTE 45k ) + 24 days holiday + van + laptop + iPad + pension

Cambridge / M11 Corridor

Are you a Field Service Engineer looking for a new and exciting challenge with a well-established company?
Do you have experience of working with heating appliances or have experience servicing similar equipment in the field?

Would you like to work for an established and growing manufacturer that values its employees with a proven track record of developing and promoting new staff who are investing in Continuous improvement and driving innovation?

Reporting directly to the Customer Services Manager, you will work closely with the Service team. Your primary responsibility will be the completion of warranty and annual service work for Gas, Electric and Solid Fuel heating appliances.

The role will include diagnosing faults and repairing appliances in a timely and cost-effective manner.

The role:

• To be an ambassador for the company creating a professional and courteous approach when dealing with customers
• To ensure all service and warranty calls are carried out in a professional, timely and accurate manner, ensuring that the issues are properly and fully resolved during the first visit
• To correctly identify the reason for the reported issue and determine whether that issue falls within a company manufacturing fault or an installation/user fault
• To up sell chargeable service work whilst on site and take payment using the supplied payment terminals

The person:

• CCN1, CONGLP1, CPA1 and GASSAFE qualifications or experience
• Experience within the heating industry or servicing comparable equipment
• Happy to travel and stay away during the week

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

BBBH19440

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.

Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.