Field Service Engineer - Evergreen Vacancy

Hiab; Ellesmere; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Comprehensive benefits package

Overtime pay at time and a half

33 days annual leave plus option to buy more

A fully equipped mobile workshop van

Company van

Job summary

A leading provider in smart load handling solutions is seeking a skilled Field Service Engineer to service, maintain, and repair equipment at customer sites across the UK. This role demands technical knowledge in mechanical and electrical fields, a customer-focused approach, and a commitment to safety and high-quality standards. A salary reflecting experience along with benefits, including overtime pay and a strong focus on work-life balance, will be provided. Training and development opportunities are included.

Qualifications

• Experience as a Field Service Engineer, ideally in lifting equipment, hydraulics, or HGV.
• Strong communication skills with a focus on customer service.
• Commitment to high-quality standards and safety.

Responsibilities

• Service, maintain, and repair Hiab and third-party equipment.
• Diagnose technical issues efficiently and communicate solutions to customers.
• Complete job reports and documentation accurately.
• Document work and support invoicing with accurate reports.
• Maintain safety and quality standards through ongoing training.

Skills

Fault-finding and diagnostic skills

Customer-focused mindset

Self-motivated

Technical knowledge in mechanical and electrical fields

Education

NVQ Level 3 in Mechanical and Electrical Engineering

Tools

Mobile workshop van

Job description

Hiab is the pioneer in smart and sustainable on road load handling solutions. We believe in more than just work — we believe in making a difference for our customers to building a better tomorrow.

Say Hi! to your next challenge — explore the opportunity and apply below!

Your mission

We’re looking for skilled Field Service Engineers to join our team, working on Hiab and third-party equipment at customer sites across the UK. If you take pride in doing the job properly, enjoy solving problems on the spot, and value building strong customer relationships, this could be a great fit.

Key Responsibilities

• Service, maintain and repair Hiab and third-party equipment at customer premises
• Complete all scheduled servicing, inspections, warranty and breakdown repairs to a high standard
• Diagnose faults efficiently and resolve technical issues with minimal downtime
• Communicate clearly with customers, explaining work carried out and offering practical advice
• Complete all job reports and documentation accurately to support smooth invoicing and service records
• Respond confidently to routine technical queries about our products and services
• Maintain your technical knowledge through ongoing training and development
• Work safely at all times, following company procedures and industry regulations
• Proactively identify and report any unsafe conditions and support wider safety initiatives.

What We Are Looking For

• Experience as a Field Service Engineer, ideally within lifting equipment, plant, hydraulics, electrical, HGV or similar
• NVQ Level 3 (or equivalent) in Mechanical and Electrical Engineering
• Strong fault-finding and diagnostic skills, both mechanical and electrical
• A customer-focused mindset with professional communication skills
• Self-motivated and comfortable working independently
• A commitment to high-quality standards, first time fix, and safety.

What We Offer

Competitive pay and benefits

• A salary that reflects your experience, alongside a comprehensive benefits package including salary-sacrifice pension, life assurance, retail savings and employee discounts.

Overtime that rewards you properly

• Overtime paid from time and a half.

Genuine work-life balance

• A 40-hour working week, with travel time included. 33 days annual leave, including bank holidays, increasing with long service, plus the option to buy up to 4 days additional leave.

Well-equipped from day one

• A fully equipped, high-spec mobile workshop van and diagnostic technology, a company laptop, tablet and mobile phone.

Ongoing training and development

• Structured training to keep your skills current and help you progress your career long term.

Backed by a global manufacturer

• Full technical and R&D support from a world-leading brand, giving you confidence in the products you work on.

Ready to apply?

This role is advertised as an "Evergreen Vacancy" - as soon as the need arises and the recruitment process is open, we will contact suitable candidates only for the next steps in the process.

If you are excited about this opportunity, please submit your application/CV in English. We look forward to hearing from you!

We Are Hiab

Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load‑handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. As the industry pioneer, Hiab continues to make on road load‑handling smarter, safer and more sustainable to build a better tomorrow.

www.hiabgroup.com