Field Service Engineer - East Midlands

TN United Kingdom; Nottingham; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Engineer to join their dynamic team. This home-based role focuses on providing essential support for communications equipment within the Emergency Services sector. The successful candidate will be responsible for incident management and service restoration, working closely with experienced staff and eventually taking on independent responsibilities. With a strong emphasis on professionalism and customer-facing skills, this position offers a unique opportunity to contribute to critical communications infrastructure while enjoying a comprehensive benefits package, including generous holiday options and life assurance cover.

Benefits

25 days paid holiday

4x basic salary life assurance cover

Flexible benefits

Qualifications

• Ability to attain SC & NPPV3 clearance.
• Experience working in a fast-paced organization.

Responsibilities

• Provide first-line support for communications equipment.
• Work independently focusing on incident management.

Skills

Fault finding and fixing mobile devices

Virtual Desktop Infrastructure

Active Directory

Windows desktop/server OS

WSUS

WDS

SEPM

Hyper-V

Cluster administration

IP/Data Communications

Cisco routers and switches

Information Security

ITIL knowledge

Customer-facing skills

Job description

Job Description

A Field Service Engineer is home based and is assigned to a specific geographical area (East Midlands region) but may be required to support incident, change, release, and problem management activities in any area. The engineer will remain contactable via telephone and pager during working hours, including on-call hours, and will be part of the on-call rota. Security clearance to Home Office SC level and NPPV3 is required.

When attending site, the engineer must remain polite, courteous, and professional, complying with local access, health and safety, and security rules.

The role involves providing first-line support for communications equipment deployed within the Emergency Services customer base, located in control rooms and vehicles. Initially working alongside experienced staff, the engineer will eventually work independently, focusing on incident management and service restoration. The successful candidate will join a team managing communications command and control systems, infrastructure, and terminals.

Qualifications

• Ability to attain SC & NPPV3 clearance
• Experience in fault finding and fixing mobile devices
• Experience working within a Virtual Desktop Infrastructure environment
• Support role experience in a fast-paced organization
• Strong knowledge of AD, Windows desktop/server OS, WSUS, WDS, SEPM
• Experience with device rollout within strict deadlines
• Knowledge of Hyper-V, Cluster administration, Windows Server 2012/2016/2019, IP/Data Communications, Cisco routers and switches, IP Networking, and Information Security
• Customer-facing skills and a valid UK driving license
• ITIL knowledge

Personal Attributes

• Ability to work under pressure
• Professionalism and confidence
• Excellent interpersonal and communication skills
• Ability to work both technically and in customer-facing environments
• Ability to use own initiative

Additional Information

We offer an excellent benefits package, including:

• 25 days paid holiday (FTE), with buy/sell options
• 4x basic salary life assurance cover (additional options available)
• Flexible benefits to suit individual needs