Field Service Engineer - East England

Becton Dickinson; Winnersh; On-site; GBP 33,000 - 51,000; Full time

Benefits offered by this job

Annual bonus

Company car

Job summary

BD is seeking a Field Service Engineer to support installation, commissioning, and maintenance of BD Dispensing systems, including BD Rowa, across East England with travel across the UK. The successful candidate will work with the Service Team, ensuring high standards of service.

The role requires mechanical or electrical engineering qualifications, strong fault-finding and customer service skills, and a willingness to travel.

Qualifications

• Mechanical or Electrical Engineering qualification.
• Experience in field service or engineering with electro‑mechanical equipment.
• Strong fault-finding, repair, installation and preventative maintenance skills with interpretation of drawings.
• Excellent communication and customer service; ability to manage priorities and work independently.
• Experience maintaining technical documentation, service reports, stock records and digital systems.
• Full clean driving licence; willingness to travel extensively, work at height, manual handling and on-call rota.

Responsibilities

• Install, commission and maintain BD Dispensing systems per project plans and quality standards.
• Diagnose and resolve mechanical, electrical and software faults remotely and on-site.
• Carry out planned preventative maintenance and complete service repairs to minimise downtime.
• Deliver customer training and provide technical guidance for effective use of installed systems.
• Maintain accurate service records and technical documentation.
• Manage spare parts inventory and ensure stock levels are maintained.
• Follow health and safety requirements, policies and quality standards during all activities.
• Participate in on-call rota and travel to support installations and training.

Skills

Engineering qualification

Fault-finding

Installation & maintenance

Communication skills

Documentation

Driving licence & travel

Education

Engineering qualification

Job description

We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

As a Field Service Engineer, you will work as a member of the Service Team, assisting in the installation, commissioning, implementation, and maintenance of BD Dispensing products, including advanced robotic medication storage systems (BD Rowa). Working across customer sites, you will help ensure equipment is installed, commissioned and maintained to a high standard while building trusted relationships with customers through responsive technical support and excellent service.

This is a field-based role supporting customers across East England. To provide the best coverage and minimise travel, the ideal location is within Suffolk, Cambridgeshire or Norfolk. While you will primarily support customers within your local territory, you may occasionally travel elsewhere in the UK, Ireland or Norway. You will work closely with colleagues across service and project teams while taking ownership of technical issues and helping customers maximise the performance of their systems.

Responsibilities

• Install, commission and maintain BD Dispensing systems in line with project plans and quality standards.
• Diagnose and resolve mechanical, electrical and software faults both remotely and on customer sites.
• Carry out planned preventative maintenance and complete service repairs to minimise equipment downtime.
• Deliver customer training and provide technical guidance to support the effective use of installed systems.
• Maintain accurate service records, technical documentation, expenses and other required reports.
• Manage spare parts inventory and ensure appropriate stock levels are maintained.
• Follow health and safety requirements, company policies and quality standards during all service activities.
• Participate in an on-call rota and travel when required to support installations, customer needs and training activities.

Preferred Requirements

• Mechanical or Electrical Engineering qualification.
• Previous experience in a field service or engineering role involving electro‑mechanical equipment.
• Strong fault‑finding, repair, installation and preventative maintenance skills with the ability to interpret technical drawings and wiring diagrams.
• Excellent communication and customer service skills with the ability to manage priorities and work independently.
• Experience maintaining technical documentation, service reports, stock records and administrative tasks using digital systems.
• Full clean driving licence and willingness to travel extensively, work at height, undertake manual handling and participate in an on‑call rota.

For this position, the expected base salary will be approximately £40,000 per annum. This reflects a more accurate range than the broader salary band indicated at the end of the job advertisement. The role also includes additional benefits, including an annual bonus and a company car.

Salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed. Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.

Salary Range Information £33,300.00 - £50,775.00 GBP Annual

Primary Work Location GBR Winnersh - Eskdale Road

Additional Locations Work Shift At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance‑based culture, as well as a competitive package of compensation and benefits programs.

Why Join Us?

We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

BD is proud to be certified as a Top Employer 2026 in United Kingdom reflecting our commitment to creating an exceptional working environment.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.