Field Service Engineer - Duxford

SMT GB; Harlow; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Health Cash Plan

24/7 GP access

Free physiotherapy support

Pension contributions matched up to 5%

Job summary

SMT GB is seeking a Field Service Engineer to join our Customer Support team. This field-based role covers Duxford and surrounding areas, maintaining, diagnosing, and repairing Volvo construction equipment at customer sites.

Applicants must hold NVQ Level 3 in Plant Maintenance or related discipline, have experience with heavy equipment, and hold a valid UK driving licence. You will work independently, uphold safety standards, and deliver excellent service to maximise machine uptime.

Qualifications

• Must hold NVQ Level 3 (or equivalent) in Plant Maintenance, Agricultural Engineering, HGV Maintenance, or related engineering discipline.
• Experience maintaining and repairing construction plant equipment.
• Strong diagnostic and fault-finding abilities.

Responsibilities

• Carry out diagnostics, servicing, maintenance, and repairs on Volvo construction equipment.
• Identify and resolve mechanical, hydraulic, electrical, and engine faults using diagnostic tools.
• Act as primary customer contact, providing updates on status and recommended actions.
• Complete all job documentation, inspection reports, and timesheets accurately and in real time.
• Maintain high safety, professionalism, and compliance with policies.

Skills

Self-motivated

Customer-focused

Strong communication

Diagnostics

Independent worker

Education

NVQ Level 3 in Plant Maintenance / Agricultural Engineering / HGV Maintenance

Tools

Diagnostic equipment

Job description

Company Overview

SMT is a leading full-service distribution company specializing in machinery and trucks. Our focus is on providing equipment for the construction, material handling, recycling, and transport industry. Launched in 2010, we have already obtained a significant heritage that dates back to 1946. Our mix of agility and international experience gives us the advantage of a synergetic environment. We are active in large parts of Africa, Belgium & Luxembourg, Great Britain, the Netherlands, and in US.

Job Title

Field Service Engineer

Location

Duxford and surrounding areas

Contract

Full-time, Permanent

Are you an experienced engineer with a background in construction plant, heavy equipment, agricultural machinery, HGVs, or a similar mechanical environment? We're looking for a Field Service Engineer to join our Customer Support team, providing maintenance, diagnostics, and repair services to customers across Duxford and the surrounding areas.

This is a field-based role where you'll be responsible for maintaining and repairing Volvo construction equipment, delivering exceptional customer service, and ensuring maximum machine availability. You'll work independently on customer sites while building strong relationships and acting as a trusted technical expert.

Requirements

Please note: Applicants must hold an NVQ Level 3 (or equivalent) in Plant Maintenance, Agricultural Engineering, HGV Maintenance, or a related engineering discipline, and have experience maintaining and repairing construction plant equipment. Applications from candidates who do not meet these requirements are unlikely to be progressed.

What You'll Be Doing

In this role, you'll be responsible for servicing, maintaining, diagnosing, and repairing Volvo construction equipment within your designated region. Working directly with customers, you'll ensure equipment is maintained to the highest standards while identifying opportunities to improve machine performance and maximise uptime.

Key Responsibilities

• Carrying out diagnostics, servicing, maintenance, and repairs on Volvo construction equipment and associated machinery.
• Identifying and resolving mechanical, hydraulic, electrical, and engine-related faults using technical expertise and diagnostic equipment.
• Acting as the primary point of contact for customers, providing updates on machine status, repair progress, and recommended actions.
• Completing all job documentation, inspection reports, timesheets, and electronic records accurately and in real time.
• Maintaining high standards of safety, professionalism, housekeeping, and compliance with company policies and procedures.

What You'll Need

We're looking for a self-motivated and customer-focused engineer with excellent technical knowledge and a commitment to delivering outstanding service.

To Be Successful, You'll Have

• NVQ Level 3 (or equivalent) in Plant Maintenance, Agricultural Engineering, HGV Maintenance, or a related engineering discipline.
• Proven experience maintaining and repairing heavy construction plant, with strong knowledge of diesel engines, hydraulics, drivetrains, electrics, and diagnostic systems.
• Advanced fault-finding and problem-solving skills with the ability to work independently in a field-based environment.
• Strong communication and customer service skills, with the confidence to build effective working relationships.
• A full UK driving licence and the flexibility to travel, work overtime, and support customer requirements when needed.

What's in it for you?

• A competitive salary
• Health Cash Plan
• 24/7 GP access
• Free physiotherapy support
• Enhanced family leave
• Enhanced sick pay
• IVF support
• Pension contributions matched up to 5%
• Car leasing and cycle-to-work schemes
• Access to a wide range of retail and lifestyle discounts
• Refer-a-friend scheme
• Paid volunteering day
• Long service awards
• Christmas shutdown as part of your holiday allowance
• Opportunities to get involved through our Employee Council
• Opportunities to get involved through our Social Committee
• Opportunities to get involved through our Caring, Daring, Sharing awards programme

Closing Date & Interview Process

We review applications on anongoing basis and may close this advert early should sufficient suitable applications be received. Early applications are therefore encouraged.

Our values

Our way of working as a professional community, can be best described as Caring, Daring and Sharing. Caring because we are service-minded, and we always like to go the extra mile for our customers and give our people the attention and care they deserve. Daring because we are innovative in our business, constantly looking for smart improvement. And finally Sharing because we realize we’re doing this together; with our clients, with a great team of skilled specialists, excellent manufacturers and reliable suppliers. These values create an engaging environment for passionate people who like to work in a place with purpose.