Field Service Engineer - CNC Machine Tools

ion-tec Ltd; Biggleswade; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Company Vehicle

Job summary

Ion Tec is seeking a CNC Field Service Engineer to install, commission and service CNC milling and turning centres across the UK. You will be the first dedicated field engineer, responsible for installing, commissioning and maintaining an expanding installed base.

You'll travel regularly to customer sites, work with Siemens 828D controls, and have the opportunity to develop into a Service Manager as the business grows. Ideally live within an hour of Biggleswade.

Qualifications

• Strong practical understanding of CNC machine tools and fault diagnosis.
• Experience with CNC Milling/Turning centres and installation/commissioning.
• Self‑driven, capable of working at customer sites alone.
• Travel across the UK with excellent customer service skills.

Responsibilities

• Install and commission CNC milling/turning centres at customer sites.
• Diagnose mechanical, electrical and control faults; perform breakdowns and planned maintenance.
• Support customers with machine‑tool issues and ensure proper setup and operation.
• Work closely with directors and customers; travel nationwide.

Skills

CNC Milling

CNC Turning

Field Service

Installation & commissioning

Mechanical fault finding

Electrical fault finding

Machine tools

Siemens 828D controls

Tools

Siemens 828D controls

Job description

CNC Field Service Engineer

Biggleswade / Field Based

Up to £45,000 + Overtime + Bonus

OTE circa £55,000 + Company Vehicle

From installing the machine to keeping it running.

We're recruiting a CNC Field Service Engineer for a growing machine-tool business supplying CNC Milling and Turning Centres to manufacturers across the UK.

This is an opportunity to become the company's first dedicated Field Service Engineer, taking responsibility for the installation, commissioning, servicing and maintenance of a growing installed base of CNC machine tools.

With almost 100 machines already installed across the UK and ambitious plans for further growth, this is a role that offers considerably more than simply attending breakdowns.

You’ll have the opportunity to help shape the service function from an early stage - with the potential to develop into a Service Manager position as the business continues to expand.

The Role

You’ll work with modern CNC Milling and Turning Centres, predominantly equipped with Siemens 828D controls.

Your responsibilities will include:

• Carrying out Pre-Delivery Inspections on new CNC machine tools
• Installing and commissioning CNC Milling and Turning Centres at customer sites
• Diagnosing mechanical, electrical and control-related faults
• Carrying out breakdown repairs and planned maintenance
• Supporting customers with machine-tool issues
• Ensuring machines are correctly set up and operating as intended
• Providing a professional technical service from initial installation throughout the machine's working life
• Working closely with the company's directors and customers to resolve technical issues
• Travelling throughout the UK to customer sites

The role will involve regular UK travel and overnight stays when required.

What We're Looking For

You’ll need a strong practical understanding of CNC machine tools and the confidence to diagnose problems rather than simply replace parts.

Your experience could have been gained as a:

CNC Field Service Engineer, Machine Tool Service Engineer, Maintenance Engineer, Commissioning Engineer, CNC Engineer.

You’ll ideally bring experience in:

• CNC Milling and/or Turning Centres
• Machine-tool installation and commissioning
• Mechanical fault finding
• Electrical fault finding
• CNC controls
• Machine maintenance and repair
• Working independently at customer sites

Experience with Siemens 828D controls would be particularly valuable.

Just as importantly, you’ll need to be comfortable representing a growing business directly with its customers. You’ll often be the person they rely on when a machine needs installing, servicing or getting back into production.

That means technical ability needs to be matched by good communication, self‑reliance and a genuine commitment to customer service.

Why This Opportunity?

The business was established by three engineers who began their own careers as CNC Machinists before moving into the machine‑tool industry.

Since launching, the company has grown rapidly and now has almost 100 CNC machines installed with customers across the UK.

Until now, much of the engineering and service responsibility has been handled directly by the directors alongside external engineering support.

The appointment of a dedicated Field Service Engineer represents the next stage of that growth.

You’ll therefore be joining at a point where you can have a genuine influence on how the service operation develops rather than becoming another engineer within a large established service department.

As the installed machine base and engineering team grow, there is the potential for the position to develop towards Service Manager.

Ideally, you’ll live within approximately an hour's commute of Biggleswade, with Bedford, Cambridge, Stevenage, Luton and the surrounding areas all potentially well placed. The role itself is UK field based and will involve regular travel and overnight stays.

About Ion Tec

Ion Tec is a specialist engineering and manufacturing recruitment business working with engineers and manufacturers across Yorkshire and the UK.

We take the time to understand the engineering behind every vacancy and the experience of the people we represent, so we can make considered introductions for the right reasons.

Engineering Recruitment. Done Properly.

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