Field Service Engineer - Canon Printers

TN United Kingdom; London; On-site; GBP 36,000 - 42,000; Full time

Job summary

An established industry player is seeking a skilled Field Service Engineer to join their dynamic team in London. This role involves the installation and maintenance of Canon devices, ensuring exceptional service delivery and customer satisfaction. Ideal candidates will have a strong background in Canon print technology, excellent troubleshooting skills, and a commitment to high standards of service. With a supportive team environment and ongoing training opportunities, this position offers a fantastic chance to advance your career in a forward-thinking business. Join us to make a significant impact in the field of managed print solutions.

Benefits

Company car

Fuel card

Ongoing training and development

Collaborative team environment

Qualifications

• Experience with Canon print technology and MFDs.
• Strong troubleshooting abilities and customer-focused approach.

Responsibilities

• Install, maintain, and repair Canon devices.
• Provide on-site and remote technical support.
• Deliver high standards of customer service.

Skills

Canon MFD and Production Print equipment

Fiery controllers

Fault-finding and diagnostic skills

Customer service

Job description

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Client:

Taylor Higson

Location:

London, United Kingdom

Job Category:

-

EU work permit required:

Yes

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Job Reference:

6c43281ce314

Job Views:

1

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

Field Service Engineer – Canon Devices
Location: London
Salary: £36,000 – £42,000 Company Car, Pension &; Additional Benefits
Job Type: Full-Time, Permanent

Are you an experienced Field Service Engineer with a background in Canon print technology? A well-established managed print and document solutions provider, recognised as a Canon Platinum Partner, is seeking a skilled professional to join their expanding service team in London.

We're seeking someone who lives either inside the M25 or

The Role:
As a Field Service Engineer, you will be responsible for the installation, maintenance, and repair of Canon MFDs, ImagePRESS, and Production Print devices. This role is perfect for a confident electromechanical troubleshooter who thrives on delivering first-time fix solutions and exceptional customer service.

Key Responsibilities:

Diagnose and repair Canon multifunctional and production print devices

Install and configure devices on client networks, including scan-to-email and scan-to-folder

Set up and maintain Fiery controllers and associated software

Provide both on-site and remote technical support

Maintain accurate service records and update asset information

Deliver a high standard of customer service, building strong client relationships

Escalate unresolved technical issues appropriately and report recurring faults

Ensure timely and effective ticket resolution in line with SLAs

What We're Looking For:

Canon-certified or experienced with Canon MFD and Production Print equipment

Strong knowledge of Fiery controllers and network integration

Excellent fault-finding, diagnostic, and troubleshooting abilities

Customer-focused with strong communication skills

Organised and capable of working independently or within a team

Full UK driving licence

Based in or willing to travel throughout London, ideally located by the M25

What’s On Offer:

Company car and fuel card

Ongoing training and development

Supportive and collaborative team environment

This is a fantastic opportunity to join a forward-thinking business committed to high standards of service and technical excellence.

Apply now to take the next step in your career as a Canon Field Service Engineer.