Field Service Engineer - Canon Printers

Taylor Higson; London; On-site; GBP 36,000 - 42,000; Full time

Job summary

Join a forward-thinking managed print solutions provider as a Field Service Engineer specializing in Canon devices. In this role, you will be pivotal in delivering exceptional service through installation, maintenance, and repair of Canon multifunctional and production print technology. With a competitive salary and benefits including a company car and ongoing training, this position offers a unique opportunity to thrive in a supportive team environment while enhancing your technical skills. If you are a confident troubleshooter with a passion for customer service, this is the perfect opportunity to advance your career.

Benefits

Company car

Fuel card

Pension scheme

Ongoing training and development

Collaborative team environment

Qualifications

• Experience with Canon print technology and MFDs.
• Strong troubleshooting abilities and customer-focused approach.

Responsibilities

• Install and maintain Canon MFDs and Production Print devices.
• Provide on-site and remote technical support to clients.

Skills

Diagnose and repair Canon multifunctional devices

Installation and configuration of devices

Knowledge of Fiery controllers

Fault-finding and troubleshooting

Customer service skills

Organisational skills

Education

Canon certification

Full UK driving licence

Tools

Fiery controllers

Job description

Field Service Engineer – Canon Devices
Location: London
Salary: £36,000 – £42,000 Company Car, Pension & Additional Benefits
Job Type: Full-Time, Permanent

Are you an experienced Field Service Engineer with a background in Canon print technology? A well-established managed print and document solutions provider, recognised as a Canon Platinum Partner, is seeking a skilled professional to join their expanding service team in London.

We're seeking someone who lives either inside the M25 or

The Role:
As a Field Service Engineer, you will be responsible for the installation, maintenance, and repair of Canon MFDs, ImagePRESS, and Production Print devices. This role is perfect for a confident electromechanical troubleshooter who thrives on delivering first-time fix solutions and exceptional customer service.

Key Responsibilities:

• Diagnose and repair Canon multifunctional and production print devices

• Install and configure devices on client networks, including scan-to-email and scan-to-folder

• Set up and maintain Fiery controllers and associated software

• Provide both on-site and remote technical support

• Maintain accurate service records and update asset information

• Deliver a high standard of customer service, building strong client relationships

• Escalate unresolved technical issues appropriately and report recurring faults

• Ensure timely and effective ticket resolution in line with SLAs

What We're Looking For:

• Canon-certified or experienced with Canon MFD and Production Print equipment

• Strong knowledge of Fiery controllers and network integration

• Excellent fault-finding, diagnostic, and troubleshooting abilities

• Customer-focused with strong communication skills

• Organised and capable of working independently or within a team

• Full UK driving licence

• Based in or willing to travel throughout London, ideally located by the M25

What’s On Offer:

• Competitive salary (£36,000 – £42,000)

• Company car and fuel card

• Pension scheme

• Ongoing training and development

• Supportive and collaborative team environment

This is a fantastic opportunity to join a forward-thinking business committed to high standards of service and technical excellence.

Apply now to take the next step in your career as a Canon Field Service Engineer.