Field Service Engineer - Bradford

Virgin Media O2; Bradford; On-site; GBP 29,000 - 37,000; Full time

Job summary

Join Virgin Media O2 as a Field Service Engineer, where you'll enjoy a competitive salary, flexible shifts, and extensive training. As part of a dynamic team, you'll be responsible for installations, resolving technical issues, and providing excellent customer service. Enjoy multiple benefits, including a company van, generous annual leave, and a supportive work culture.

Benefits

25 days annual leave including birthday and UK bank holidays

Up to 10% matching contributions in pension scheme

Wellbeing benefits including medical coverage

Life insurance and healthcare plans

Qualifications

• Must possess a UK Manual driving licence with no more than 8 points.
• Comfort working at heights and outdoors in all weather conditions.
• Enjoy building strong customer relationships.

Responsibilities

• Install and fix faults for customers while ensuring excellent service.
• Diagnose technical issues and provide suitable solutions.
• Collaborate with the technical team and document processes.

Skills

Customer-centric

Problem Solving

Organized

Job description

Salary: £29,000 - £36,200 per year

Join our team of Field Service Engineers (internally known as Field Technicians) and earn a competitive salary of £29,000, plus overtime (on average £4,700) and performance-based commission of £2,500. We’re seeking motivated, customer-focused individuals. No prior experience is required; we will train you and assign a mentor to support your success. After training, enjoy a better work-life balance with our 4-day workweek, totaling 37.5 hours (Monday - Saturday), with a mix of 7.5 and 10-hour shifts. No two days are the same, offering continuous learning and new challenges.

1. Be an expert in installations, fault fixing, and delivering excellent customer service
2. Diagnose errors and technical issues, and determine suitable solutions
3. Document processes, following company standards and protocols
4. Collaborate with the technical team and share information across the organization

Who we are

The UK’s fastest broadband network, the nation’s best-loved mobile brand, and one of the UK's biggest companies. We are diverse, high-performing teams packed with talent, committed to offering the UK more choice and value through our customer-centric values and ambitions. Virgin Media O2 is an equal opportunities employer, dedicated to removing bias and barriers, fostering inclusion, and supporting your authentic self throughout your application journey.

Must haves

• A UK Manual driving licence with no more than 8 points

Additional qualities we seek

• Comfort working at heights and outdoors in all weather conditions
• Enjoy problem solving and finding solutions for customers
• Ability to build strong customer relationships
• Organized, customer-focused, motivated to help others

What’s in it for you

• A competitive salary of £29,000, with £2,500+ OTE, plus a company van
• 25 days of annual leave, including your birthday and UK bank holidays
• Up to 10% matching contributions in our pension scheme
• Option to buy and sell up to 5 days of leave
• Wellbeing benefits including Unmind App, BUPA medical coverage (upgradeable), and critical illness insurance
• Life insurance and healthcare plans
• Support for family needs, including neonatal leave, maternity & paternity policies, and carers leave