Field Service Engineer — Automatic Doors | Independent & Customer‑Focused

ACS Performance Ltd; Coventry; On-site; GBP 32,000 - 42,000; Full time

Job summary

ACS Performance Ltd is seeking a Service Engineer to maintain automatic door systems across customer sites in the Coventry area. The role is field-based and involves planned maintenance, reactive repairs and upgrades, with a focus on fault-finding and delivering excellent customer service.

The ideal candidate has mechanical and/or electrical knowledge; training can be provided and CSCS or doors-specific certifications are advantageous.

Qualifications

• Experience with automatic door systems is desirable; training can be provided.
• Strong fault-finding and problem-solving skills.
• Excellent organisation and communication skills.
• Customer-focused approach and ability to work independently or in a team.

Responsibilities

• Carrying out planned preventative maintenance (PPM) and reactive repairs
• Diagnosing faults using a logical approach
• Carrying out modernisation and system upgrade works
• Carrying out door safety checks and investigating incidents
• Providing technical support to customers and colleagues
• Recommending maintenance, replacement parts and system improvements
• Identifying opportunities for upgrades and additional service requirements
• Completing service documentation accurately
• Managing vehicle stock, tools, equipment, uniform and PPE
• Following customer site procedures and health & safety requirements
• Participating in an out-of-hours call-out rota
• Delivering a professional and reliable service at customer sites

Skills

Mechanical knowledge

Electrical knowledge

Fault finding

Customer service

Independent work

Team player

Education

BS 7036 / EN 16005 knowledge

CSCS Card

NVQ in door systems and repair

Tools

Diagnostics tools

Job description

ACS Performance Ltd is seeking a Service Engineer to maintain automatic door systems across customer sites in the Coventry area. The role is field-based and involves planned maintenance, reactive repairs and upgrades, with a focus on fault-finding and delivering excellent customer service.

The ideal candidate has mechanical and/or electrical knowledge; training can be provided and CSCS or doors-specific certifications are advantageous.