Field Service Engineer

Jungheinrich Uk Ltd; Wakefield; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

EV Vehicle and Charger supplied

Job summary

Jungheinrich UK Limited is seeking a Field Service Engineer to join our customer service engineering team covering Doncaster & Wakefield. The role focuses on preventative maintenance and repair of materials handling equipment, with a 40-hour working week from 07:30 to 16:00 and EV vehicle/charger supplied.

The ideal candidate will have mechanical and electrical bias, a clean driving licence, and experience in customer-facing environments, with flexibility to work outside normal hours when

Qualifications

• Mechanically and electrically biased engineers from any maintenance/service background.
• Clean driving licence.
• Experience working in a customer-facing environment and ability to work unsupervised. Supervisory experience is desirable.

Responsibilities

• Preventative maintenance of materials handling and ancillary equipment.
• Repair of materials handling and ancillary equipment.
• Accurately complete service reports and time sheets.
• Manage and control parts stock.
• Build customer relationships and meet contractual expectations.
• Coordinate with the after-sales office on repairs and ETA.
• Identify chargeable follow-up work and communicate to customers.
• Ensure health and safety procedures are followed.
• Identify sales leads for Jungheinrich equipment and after-sales products.
• Act as a Jungheinrich ambassador at all times.

Skills

Mechanical & electrical bias

Customer facing

Time management

Problem solving

Initiative

Education

Good education level

Job description

Jungheinrichis one of the world's most successful intralogistics companies. As a top employer, we offer outstanding opportunities in a wide range of professional fields.

WithinJungheinrich UK we strive for excellence, challenging current practice and driving to continue to be the best in class. We invest in our talent and have a culture of openness, integrity, and respect. As a holder of an Investor in People award since 2006, we commit to ensuring you are given the right training when you need it to do your job to the best standard. By joining Jungheinrich you will join a team of people passionate to succeed.

We are currently looking for aField Service Engineerto join our customer service engineering team to cover Doncaster & Wakefield.

Role Purpose:

• To assist the Area Service Manager by ensuring that defined site performance goals and standards are being met on their sites.
• Repair and preventative maintenance of materials handling and ancillary equipment

Role Responsabilities:

• Preventative maintenance of materials handling and ancillary equipment
• Repair of materials handling and ancillary equipment
• Accurately complete service reports and time sheets
• Manage and control parts stock
• Build customer relationships through good levels of communication, ensuring customer expectations are met in line with contractual obligations
• Close liaison with the after sales office to ensure accurate information for customers in regards to repair times and estimated times of arrival
• Optimise external revenue by ensuring chargeable follow up work identified is communicated to the Customer and completed in a timely manner
• Ensure all company and customer health and safety procedures are met
• Identify sales leads for the Jungheinrich range of equipment and After Sales products
• Act as a Company Ambassador at all times

In addition to the duties and responsibilities listed, the job holder may be required to perform other duties assigned by the Area Service Manager such as call out and working outside of normal working hours (please note that this list is not exhaustive).

Working Hours:

• 40-hour working week; 07:30-16:00 Monday to Friday, with overtime availiable.
• EV Vehicle and Charger supplied.

Person Specification:

We are looking for mechanically and electrical biased engineers from any type of maintenance / service background specifically general automotive technicians, HGV, mobile plant, forklift, or ex forces military vehicle engineers.

The ideal candidate will hold a clean driving license and have a good level of education. They will also have experience of working in a customer facing environment and be used to working unsupervised. Experience of supervising staff is desirable.

• Time Management
• Problem solving
• Flexibility
• Accountability
• Initiative
• Business acumen
• Customer orientation
• Decision making
• Negotiation and influencing

Jungheinrich UK Limited is an Equal Opportunities Employer which recognises the value of having a diverse and inclusive workplace. We strive to have a workforce which is representative of all sections of society and therefore will not unlawfully discriminate on the grounds of any protected characteristic including but not limited to sex, sexual orientation, race, religion, disability, marital status and gender reassignment. We ask you to take the time to complete the details below to help us to understand the characteristics of the candidates we attract and monitor and review our processes to ensure they are supportive of our aims. The data gathered will not be used as part of any decisions on any potential employment with Jungheinrich UK Limited. *