Field Service Engineer

Marshall Thermo King Ltd; United Kingdom; Remote; GBP 25,000 - 45,000; Full time

Job summary

An exciting opportunity awaits for Mobile Service Technicians to join a dynamic team, servicing transport refrigeration equipment across the UK. This role is perfect for those with mechanical and electrical knowledge, offering full training, a service van, and tools. As part of a forward-thinking company, you will ensure the highest standards of service delivery while enjoying a competitive salary, generous holidays, and a comprehensive benefits package. If you're ready to take on a rewarding challenge and make a difference in the industry, this position is for you!

Benefits

25 days' holiday

Generous contributory pension scheme

Life assurance

Product discounts

Work uniform

Health benefits

Qualifications

• GCSE level education with at least 3 grade C’s or above.
• Mechanical and electrical knowledge preferred for servicing equipment.

Responsibilities

• Service transport refrigeration units and maintain van stock.
• Ensure safety checks and adhere to ISO9001 standards.
• Complete paperwork and maintain high customer service standards.

Skills

Mechanical knowledge

Electrical knowledge

IT literacy (Microsoft Office)

Interpersonal skills

Communication skills

Attention to detail

Punctuality

Education

GCSE level or equivalent

Tools

PDA

Service van

Job description

Exciting new positions have opened up within Marshall Fleet Solutions (MFS) for Mobile Service Technicians, servicing transport refrigeration equipment.

We are looking for several Service Technicians working remotely covering set areas across Greater Manchester, Southampton, Hemel Hempstead/Bedford, South Coast, South Wales, South East/London and Leeds. This would suit semi-skilled technicians and hobbyists with mechanical/electrical knowledge. Full training, van, and tools will be provided.

In addition to a highly competitive salary + overtime with benefit package, we offer a range of benefits including 25 days' holiday, generous contributory pension scheme, life assurance, a wide range of product discounts, work uniform, and health benefits.

Details of role

• Servicing of vehicle powered & diesel engine road transport refrigeration units, calibrating and completing F-Gas certification (once qualified).
• Optimise and maintain engineer van stock to maintain and enhance service delivery to MFS customers.
• Ensure relevant safety checks are carried out on the company van daily.
• Maintain product and customer requirements knowledge to meet ISO9001 standards.
• Undertake company training and self-development through the Certi-Tech certification process.
• To liaise with the central coordination team regarding job start and completion times, downtime, and overtime authorisation.
• Complete all relevant paperwork and online requirements enabling our central team and validation team to maintain a high standard of customer interface – keeping the customer informed.
• Perform other duties and projects which correspond to the general character of the position.
• Ensure adherence to company procedures in line with company policies, health & safety procedures, and ISO9001 standards.
• Service technicians may be supervised where applicable.
• Ensure customer service is a priority and conduct & corporate image (self, van, tools, spares) are first rate.

Education:

• Educated to GCSE level or equivalent with at least 3 grade C’s or above.

Experience:

• Able to work on own initiative in a safe and professional manner maintaining customers' units and company property to the highest standards.
• Mechanical knowledge or experience would be preferable.

Knowledge and Skills:

• IT literate (Microsoft Office), PDA use.
• Excellent interpersonal and communication skills.
• Numerate, literate, methodical, systematic.
• Attention to detail and target driven.
• Punctuality and efficiency.

Additional local needs:

• Clean UK driving licence.
• Extensive travel required, including overnight stays and working on customer sites.
• Needs to be physically fit to perform required tasks.
• Weekend and some alternative shift patterns may be required in line with business demands.

Marshall Group is an Equal Opportunity Employer

Marshall Group values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, colour, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, or any other characteristic protected by law.