Field Service Engineer

Hitachi Vantara Corporation; Stone; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Inclusive work environment

Career growth opportunities

Work-life balance

Competitive benefits

Job summary

Hitachi Energy is seeking a Field Service Engineer to travel nationwide across the United Kingdom, engaging with customers to maintain and enhance service delivery. You’ll be on call for emergency outages and work within a collaborative engineering team delivering innovative power grid solutions.

The role requires SCADA/RTU knowledge, IEC61850 familiarity, and strong English communication. An electrical engineering background and willingness to travel are essential for success.

Qualifications

• Proven experience in the industry with a desire to experience nationwide site work.
• Knowledge of SCADA & RTU’s.
• Basic knowledge of power transmission and distribution protection solutions.
• Customer focus and fluent in spoken and written English
• HNC/HND in Electrical Engineering
• Working Knowledge of communication networks.
• Working knowledge of IEC61850.

Responsibilities

• Maintain the reporting and record system for customer problems, maintenance and fixes.
• Provide technical support to customers and colleagues in evaluating technical requirements and answering queries.
• Assist Sales & Tendering to impart customer and site-specific experience and knowledge.
• Preparation of technical & test specifications, test reports.
• Ensure compliance with Quality Management System, Safety Procedures and Accountancy Policies.
• Help to maintain customer spares and standby systems.
• Preparation of method statements, risk assessments for onsite work activities.
• Ensure conformity to the Hitachi Energy Electrical safety Management System.
• Understand environmental risks associated with the business unit.

Skills

SCADA RTU

IEC61850

Communication networks

Fluent English

Power systems basics

Education

HNC/HND Electrical Engineering

Job description

Job Description:

At Hitachi Energy, an exciting opportunity awaits to join the Grid Automation Team as a Field Service Engineer. This role involves contributing to the advancement of power grid technology, impacting the world of power grids positively.

The position entitles traveling to various sites across the United Kingdom to engage with customers, ensuring the maintenance or surpassing of their service expectations. As part of the role, you will be on an 'on call Rota' to deliver emergency call-out services to existing customers, fostering a dynamic environment within a supportive engineering team committed to offering innovative solutions to our valued customers.

How you'll make an impact:

• Maintain the reporting and record system for customer problems, maintenance and fixes.
• Provide technical support to both customers and colleagues in evaluating technical requirements and answering associated technical queries.
• Assist Sales & Tendering to impart customer and site-specific experience and knowledge.
• Preparation of technical & test specifications, test reports.
• Ensure compliance with Quality Management System, Safety Procedures and Accountancy Policies.
• Help to maintain customer spares and customer standby systems.
• Preparation of method statements, risk assessments for onsite work activities.
• Ensure conformity to the Hitachi Energy Electrical safety Management System.
• Understand the environmental risks associated with the business unit.

Your background:

• Proven experience in the industry with a desire to experience nationwide site work
• Knowledge of SCADA & RTU’s.
• Basic knowledge of power transmission and distribution protection solutions.
• Customer focus and fluent in spoken and written English
• HNC/HND in Electrical Engineering
• Working Knowledge of communication networks.
• Working knowledge of IEC61850.

What We Offer

• Inclusive Work Environment: We foster a diverse and inclusive workplace where everyone feels valued and respected.
• Career Growth: Enjoy excellent career opportunities in a global company that supports your professional development.
• Supportive Team: Be part of a team with inspiring colleagues who collaborate and support each other.
• Work-Life Balance: We understand the importance of work-life balance and offer flexible working arrangements.
• Competitive Benefits: Receive a competitive salary and pension plan.

More about us

Bring your very own sense of pride and purpose as you help us drive forward the Fourth Industrial Revolution – creating a sustainable future for our planet, and your career. Join Hitachi and harness the power of our diverse global network, as you collaborate with and learn from our world-class teams.
Hitachi Energy complementary strengths, we plan to form a new and stronger global leader in the power sector. Hitachi Energy will have more than 230 years of combined heritage and experience. Join us on this exciting journey.
Talent Partner , Dianne Cooper - [e-mail] will answer your questions on the position.

Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.