Field Service Engineer

BAXI; Stoke-on-Trent; Remote; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Engineer to join their team. In this role, you'll work from home, managing daily appointments and providing top-notch service to customers. Your expertise in diagnostics and gas boiler maintenance will ensure that you deliver high-quality solutions. With full training provided, you'll be equipped to handle a variety of tasks, from emergency repairs to annual servicing. Enjoy a supportive work environment that values diversity and inclusion, along with generous holiday options and a commitment to your professional growth. If you're ready to make a difference, this opportunity is for you.

Benefits

Up to five weeks holidays

Option to buy extra holidays

Qualifications

• Hold domestic Gas ACS Certification or equivalent.
• Experience in servicing, repair, and maintenance of gas boilers.

Responsibilities

• Visit customers for diagnostics, repairs, and servicing.
• Manage daily appointments and van stock effectively.

Skills

Customer Service

Diagnostics Skills

Communication Skills

Education

Domestic Gas ACS Certification

Full Driving License

Tools

Tablet Device

Job description

FIELD SERVICE ENGINEER

Location: Stoke-on-Trent
Postcodes: ST 5, 6, 7, 11, 12

As a Field Service Engineer what will you be doing?

1. Working from home, you will receive daily appointments via a tablet device. Alongside this, your van will be stocked overnight by our couriers.
2. You will visit customers with prearranged appointments via our scheduling team, where you will carry out a variety of work including servicing, repairs, diagnostics and commissioning to warranty and contract customers.
3. You will be capable of delivering excellent customer service and top-quality solutions.
4. Whilst full product training will be given, you will be confident in your diagnostics skills.

On a daily basis as a Field Service Engineer you'll be responsible for:

1. Visiting customers' properties to carry out a variety of work mainly diagnostics and breakdowns but also emergency repairs to annual servicing.
2. Providing excellent customer service through effective communication.
3. Managing your workload of daily appointments via a tablet device.
4. Managing your van stock by ensuring all old faulty parts and good stock for credit are returned as well as receiving new stock which is delivered overnight and placed in their locations in the rear load space of your van.

About You

We want to make sure you're set up for success in our mission. To be successful in your application you'll need to:

1. Hold domestic Gas ACS Certification or equivalent.
2. Full Driving License.
3. A background in servicing, repair and maintenance of gas boilers.

What We Offer To Our Field Service Engineers

We offer up to five working weeks holidays in addition to the standard UK bank holidays, and we also offer the option to buy extra holidays.

At BDR Thermea Group, we believe that diversity, equity, and inclusion (DE&I) are critical to our success. We are committed to creating a workplace where every potential future employee feels valued, respected, and empowered to bring their whole selves to work. Please check out our DE&I policy on our website to find out more.

PLEASE NOTE: Due to the nature of our work this role may require background checks; offers of employment will be dependent on obtaining the relevant level of checks.