Field Service Engineer

Convertech - Double E Group; Sheffield; On-site; GBP 50,000 - 60,000; Full time

Job summary

An innovative company is seeking a Field Service Engineer to provide exceptional technical support across various client sites in the food industry. This role involves troubleshooting and maintaining highly automated solutions, ensuring equipment reliability, and training client maintenance teams. With a focus on quality and customer satisfaction, you'll be at the forefront of delivering top-notch service. The position offers a competitive salary, company vehicle, and flexible working arrangements, making it an exciting opportunity for those looking to make a significant impact in a dynamic environment.

Benefits

Company vehicle

Company EIS share scheme

Employee discount scheme

31 days holiday

Flexible working policy

Qualifications

• Experience in a technical support role with a strong engineering background.
• Proficiency in troubleshooting hardware, software, and network issues.

Responsibilities

• Provide technical support to clients via various channels.
• Diagnose and resolve hardware, software, and network issues effectively.

Skills

Multidisciplinary engineering background

Technical support experience

Troubleshooting hardware issues

Problem-solving skills

Customer service skills

Analytical skills

Job description

Are you a maintenance engineer looking for a different challenge? Would you enjoy being on different client sites, resolving issues weekly?

Maybe you are a field service maintenance engineer who would like to work with an OEM maintaining highly automated solutions within the food industry?

Covering sites from Preston to the south of England, you will be the face of the business, ensuring the equipment's warranty is observed, coaching, training, and developing your clients' maintenance teams, as well as providing root cause analysis to the wider team to help ensure the best quality is upheld at all times.

The Role Of a Field Service Engineer

• Provide timely and professional technical support to clients via phone, email, or in person.
• Diagnose and resolve hardware, software, and network-related issues effectively.
• Collaborate with cross-functional teams to troubleshoot and resolve customer issues.
• Install, configure, and maintain automation equipment.
• Conduct regular system maintenance and perform necessary updates and upgrades.
• Document and track customer interactions, solutions, and support activities in a CRM system.
• Stay up-to-date with the latest industry trends, technologies, and best practices.
• Assist in the development and improvement of support processes and documentation.

Qualifications And Skills Needed For The Field Service Engineer

• Multidisciplinary engineering background.
• Proven experience in a similar technical support role.
• Strong technical background and proficiency in troubleshooting hardware, software, and network-related issues.
• Excellent problem-solving and analytical skills.
• Exceptional customer service and communication skills, both written and verbal.
• Ability to work effectively in a fast-paced and deadline-driven environment.

The Package On Offer For a Field Service Engineer

• £50,000 - £60,000 depending on experience
• Company vehicle
• Company EIS share scheme
• Employee discount scheme
• 31 days holiday
• Flexible working policy

If you feel this Field Service Engineer opportunity is right for you, please contact Sarah Armstrong at Maintech Recruitment on 01543 212250 or click apply!

Connect with me on LinkedIn: Sarah Armstrong

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