Field Service Engineer

Apogee Corporation; Reading; Hybride; GBP 32 000 - 46 000; Plein temps

Avantages offerts par ce poste

Flexible working options

33 days holiday including bank holiday

Pension scheme

Life assurance 4 x salary

Employee Assistance Programme

Résumé du poste

Apogee Corporation in Reading is seeking a skilled Service Engineer to deliver high-quality service support to a diverse customer base. You will conduct visits, diagnose faults, install and calibrate equipment, and provide training to customers. This role requires DBS and SC clearance.

This position offers a Monday–Friday, 08:30–17:30 schedule with a one-hour lunch, fully remote at client sites. Attendance at offices is required periodically for meetings and training.

Qualifications

• Experience as an engineer on MFD printers.
• IT knowledge to network devices and set up scanning functions.
• Ability to provide first-class customer service with client-facing experience.
• Experience in a target-driven environment.
• Smart and presentable at all times.
• Willing to undertake training on new product lines (e.g., laptops/ PCs).
• Full, clean driving licence.

Responsabilités

• Conduct service visits to address reported calls and maintain high standards of professional service support.
• Respond to customer service requests for repair of business equipment.
• Diagnose faults and implement repairs via adjustments, cleaning or spare parts replacement.
• Perform preventative maintenance per manufacturer guidelines and service management recommendations.
• Communicate effectively with customers, provide detailed reports on work and outcomes.
• Install equipment sold by the company and ensure optimal performance for customer satisfaction.
• Provide training and guidance to customers to maximise equipment efficiency.
• Manage spare parts and consumables inventory to support service operations.

Connaissances

MFD printers

Networking

Customer service

Target driven

Professional appearance

Training willingness

Driving licence

Description du poste

Location Reading

Job Summary

With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT – delivering everything they need through one seamless point of contact. As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the world's leading technology companies, giving our clients instant access to cutting‑edge innovation backed by market‑leading service operations!

ABOUT US

We are seeking a skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base.

Key responsibilities

• Conducting service visits to address reported calls and maintain high standards of professional service support.
• Responding promptly to customer service requests for the repair of business equipment.
• Performing fault diagnosis and implementing effective repairs through adjustments, cleaning, or spare parts replacement.
• Carrying out preventative maintenance as per manufacturer guidelines and service management recommendations.
• Communicating effectively with customers, providing detailed reports on work completed, and ensuring acceptance of equipment condition and performance post-service.
• Installing equipment sold by the company and ensuring optimal performance to customer satisfaction.
• Providing training and guidance to customers to maximize equipment efficiency and prevent operational errors.
• Managing inventory of spare parts and consumables effectively to support service operations.

A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role is fully remote at client sites. Attendance at our offices is required periodically for team meetings and training.

SKILLS AND EXPERIENCE REQUIRED

• It is essential that you have worked as an engineer on MFD printers.
• IT knowledge with the ability to network devices and to set up scanning functions.
• The ability to provide first class customer service with previous customer facing experience.
• Experience of working in a target driven environment.
• To be smart and presentable at all times.
• Willing to undertake training on new product lines, such as Laptops and PC's.
• Full, clean driving licence.

ENHANCED DBS

This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the position is exempt from the provisions of the Rehabilitation of Offenders Act 1974, applicants are required to disclose all spent and unspent convictions, cautions, reprimands, and final warnings that are not protected under the Exceptions Order 1975. Any offer of employment will be conditional upon a satisfactory DBS certificate and a risk assessment of any disclosed information. We are committed to fair recruitment and will consider disclosed information on a case‑by‑case basis, in line with our policy on the recruitment of ex‑offenders.

SC CLEARANCE

For this role, you will be required to obtain SC Clearance- which includes a basic criminal record check. See these links for more information National security vetting: clearance levels - GOV.UK and SC - Guidance Pack for Applicants - GOV.UK.

BENEFITS

• Flexible working options
• 33 days holiday including bank holidays
• Holiday purchase scheme
• Enhanced family friendly benefits (maternity, adoption, paternity and IVF)
• 2 paid days off per year for voluntary work to support our local communities
• Staff Reward Scheme
• Pension scheme
• Life assurance 4 x salary
• Sponsorship for professional development and memberships
• Employee Assistance Programme, including financial wellbeing support
• Mental health first aider support programme
• Cycle2work scheme
• Discounted Gym Membership
• Eye care voucher scheme
• Free flu vaccinations
• Employee social events and recognition activities throughout the year
• HP Employee discount programmes
• Mobile phone discounts

WHY JOIN APOGEE

At Apogee, our values – Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People and Flexibility – shape everything we do. They guide how we work with clients and colleagues, drive ethical practices and create an environment where you can grow, innovate and develop your career within a progressive, expanding organisation. We are looking for inspiring individuals who want to make a real impact in their careers and the world around them.

Diversity and inclusion

Diversity and inclusion are at the heart of our success. We know true innovation flourishes when people can be their authentic selves. As an Equal Opportunity Employer we welcome applications from all backgrounds, and we actively value different perspectives across age, gender, ethnicity, sexual orientation, disability, religion and belief. Your individuality drives our shared success, and we encourage you to bring your whole self to Apogee.

We support flexibility and accessibility. If flexible working is important to you, please include this alongside your salary expectations in your application so we can discuss it early in the process. If you have a disability or health condition and require adjustments during the recruitment process, please contact our Talent Team on 0345 300 9955 – we are committed to making your experience inclusive and accessible.

We are proud to support the Armed Forces community. We hold a Bronze Award in the Armed Forces Covenant and welcome applications from Reservists, Veterans, Cadet Force Adult Volunteers and military families.

Our award-winning customer service speaks for itself – take a look at our excellent Trustpilot reviews and our 'Customer Experience Foundation Membership' accreditation.

Ready for a fresh start but feeling nervous after time out of work? You're not alone – the Talent Team at Apogee are here to support you every step of the way and help you take that first step back into work with confidence. If it helps, you'll also find useful resources and guidance on our careers page to support you.