Field Service Engineer

Trumpf, Inc.; Plymouth; On-site; GBP 30,000 - 60,000; Full time

Job summary

Join a pioneering high-tech company dedicated to transforming the manufacturing industry with cutting-edge machine tools and laser technology. As a mobile service technician, you will play a crucial role in supporting customers through technical service, ensuring high-quality installations and repairs. With extensive training and a focus on innovation, this position offers the chance to travel and work in a dynamic environment. If you thrive on challenges and possess strong problem-solving skills, this opportunity could be your next big adventure!

Qualifications

• 2+ years of experience in technical service or customer service.
• Strong electrical and computer systems experience.

Responsibilities

• Install, maintain, troubleshoot, and repair TRUMPF equipment.
• Provide on-call 24/7 telephone support as required.

Skills

Problem-solving

Electrical systems experience

Diagnostic skills

Organizational skills

Education

Two-year technical degree in engineering

Experience in technical service

Tools

Hand tools

Measurement tools

Job description

How brave are you? We are a high-tech company providing machine tools and laser technology, and are looking for people who can face new challenges with a fresh mind. As an independent family company, we offer you the freedom and trust to put your brave ideas into practice. With you on board, we would like to power ahead with the digital networking of the manufacturing industry. Our passion and creative drive ensure that we are an innovative force - across the globe at over 80 TRUMPF locations.

Do you thrive when solving problems on your own or as part of a team? Are you passionate about helping others succeed? Do you enjoy travel, learning about new places, and meeting new people? Are you interested in becoming a skilled mobile service technician?

Duties & Responsibilities

• Support TRUMPF customers in North America as a part of the technical service group.
• Install, maintain, troubleshoot, and repair TRUMPF equipment with high quality.
• Participate in training lasting approximately 5 - 6 months, with on-going training on existing and new products.
• Complete basic retrofits, software installations and customer training.
• Complete paperwork on time with high quality
• Work independently to resolve technical problems and maintain good relationship to customers
• Provide on-call 24/7 telephone support as required, as a part of rotating on-call support
• Adhere to all company guidelines
• Any additional responsibilities as deemed necessary by management
• Must be located, or ability to relocate, within 45 minutes of a major International Airport
• Heavy lifting, climbing, pushing and/or pulling objects that can exceed 70 lbs.

Travel

• 100% travel both domestically and internationally as required.

Education & Experience

• Two-year technical degree in engineering or related field preferred, or combination of training and work experience
• 2 or more years of experience in technical service, field service, repair or customer service required
• Strong electrical and computer systems experience and high level of diagnostic skills
• Previous experience with robotics, lasers, automation systems or mechatronics required.
• Experience with TRUMPF equipment considered advantageous.
• Previous experience with hand tools and measurement tools required
• Must have strong problem-solving and excellent organization skills
• Ability to conduct root cause analysis, document findings and explain to both external and internal customers

TRUMPF Inc. endeavors to make TRUMPF careers pages accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance in completing the applications process, please contact our HR department at 860.255.6000 or at [e-mail] contact information is for accommodation requests only and can not be used to inquire about the status of application.