Field Service Engineer

SMT GB; Manchester; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Engineer to join their dynamic team. This role offers the opportunity to work with cutting-edge Volvo construction equipment, ensuring top-notch service delivery to customers. You will leverage your technical expertise to diagnose and repair heavy machinery while actively seeking revenue opportunities. With a focus on professional development, you will benefit from comprehensive training and a supportive work environment. If you are passionate about engineering and customer service, this position is perfect for you!

Benefits

5% Employer Pension contribution

25 days annual leave + Bank Holidays

Cycle to Work Scheme

Life Assurance 4 x annual salary

Wellbeing App offering discounts

Counseling and Coaching sessions

Free Will writing service

24/7 Doctor access

Healthshield - Cashplan

Family Friendly policies

Qualifications

• Formal engineering qualification in Plant Maintenance or related discipline.
• Experience in repair and maintenance of heavy construction plant.

Responsibilities

• Service and repair Volvo construction equipment.
• Identify mechanical problems and offer guidance to customers.

Skills

Plant Maintenance

Diesel Engines

Hydraulics

Electrical Systems

Advanced Diagnostics

Problem Solving

Communication Skills

Attention to Detail

Education

NVQ 3/C&G in Plant Maintenance

Tools

Computerized Diagnostic Equipment

Job description

SMT GB Manchester, England, United Kingdom

SMT GB Manchester, England, United Kingdom

4 weeks ago Be among the first 25 applicants

About the Role:

We are looking for a Field Service Engineer to be based from our Warrington Depot, covering Wigan, North Manchester and Lancashire

About the Role:

We are looking for a Field Service Engineer to be based from our Warrington Depot, covering Wigan, North Manchester and Lancashire

The focus of this role is to ensure we deliver a first class service to both internal & external customers. To actively seek revenue opportunities and discuss these with customers, Customer Support Representative's and your Line Manager.

What you will be doing:

• Service and repair Volvo construction equipment or miscellaneous equipment
• Identify mechanical problems, using technical knowledge and computerized diagnostic equipment, offering guidance and advice to the customer
• Carrying out duties in a commercially focused way, seeking additional service revenue opportunities and promoting our aftermarket solutions
• Work in line with quotations and time guides, highlighting to management where additional work may be required
• Ensure software updates are installed as new versions are released
• Complete tablet inputs, electronic reports and timesheets in ‘real time' providing comprehensive details of the work undertaken
• Order parts for your work as necessary and to return parts in a clean condition and at the time of job completion
• Able to work overtime as and when required and to honour reasonable call out requests
• Attend any relevant product or systems training courses
  
  
  

Requirements

Knowledge, Skills, And Experience

In order to set you up for success, we look for the following skills and experience:

• A formal engineering qualification in Plant Maintenance, Agricultural / HGV mechanics or related discipline (i.e. NVQ 3/C&G)
• Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics and electrics
• Advanced diagnostic and trouble shooting skills and comprehensive understanding of hydraulics, electrics and EATS
• Ability to communicate efficiently with colleagues, management and customers
• Work with a cost conscious mindset to ensure maximum profitability
• Ability to problem solve and high level of diagnostic skills
• Confident using computer systems and outlook
• High levels or attention to detail
• Conscientious in all aspects of the job
• Highly responsible, reliable, honest and trustworthy
• Ability to understand technical literature/systems
  
  

Desirable:

• Experience of Welding and Fabrication
  
  
  

Benefits

What We Offer You

In addition to a competitive salary, you will have access to the following benefits:

• 5% Employer Pension contribution
• 25 days annual leave + Bank Holidays
• Cycle to Work Scheme
• Life Assurance 4 x annual salary
• Yulife - Wellbeing App offering discounts and vouchers
• Financial/Physical/Mental Health Counselling and Coaching sessions
• Free Will writing service
• EAP, which includes 24/7 Doctor access
• Healthshield - Cashplan for all employees
• Family Friendly policies
• Company events

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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