Field Service Engineer

SMT GB; Manchester; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Engineer to join their team in Manchester. This role focuses on delivering exceptional service to both internal and external customers while identifying revenue opportunities. You will be responsible for servicing and repairing heavy construction equipment, utilizing your technical expertise to diagnose issues and provide solutions. The company offers a supportive environment with a range of benefits, including a competitive salary and a commitment to employee wellbeing. If you're passionate about engineering and looking for a rewarding opportunity, this could be the perfect fit for you.

Benefits

5% Employer Pension contribution

25 days annual leave + Bank Holidays

Cycle to Work Scheme

Life Assurance 4 x annual salary

Wellbeing App offering discounts and vouchers

Financial/Physical/Mental Health Counselling

Free Will writing service

24/7 Doctor access

Healthshield - Cashplan

Family Friendly policies

Qualifications

• Formal engineering qualification in Plant Maintenance or related discipline.
• Experience in repair and maintenance of heavy construction plant.

Responsibilities

• Service and repair Volvo construction equipment.
• Identify mechanical problems using diagnostic equipment.
• Promote aftermarket solutions to customers.

Skills

Mechanical troubleshooting

Hydraulics knowledge

Electrical systems understanding

Communication skills

Problem-solving

Attention to detail

Computer systems proficiency

Education

Formal engineering qualification in Plant Maintenance or related discipline

Tools

Computer diagnostic equipment

Tablet for reporting

Job description

SMT GB Manchester, England, United Kingdom

3 weeks ago Be among the first 25 applicants

About the Role:

We are looking for a Field Service Engineer to be based from our Warrington Depot, covering Manchester.

The focus of this role is to ensure we deliver a first class service to both internal & external customers. To actively seek revenue opportunities and discuss these with customers, Customer Support Representatives, and your Line Manager.

What you will be doing:

1. Service and repair Volvo construction equipment or miscellaneous equipment
2. Identify mechanical problems, using technical knowledge and computerized diagnostic equipment, offering guidance and advice to the customer
3. Carry out duties in a commercially focused way, seeking additional service revenue opportunities and promoting our aftermarket solutions
4. Work in line with quotations and time guides, highlighting to management where additional work may be required
5. Ensure software updates are installed as new versions are released
6. Complete tablet inputs, electronic reports, and timesheets in ‘real time', providing comprehensive details of the work undertaken
7. Order parts for your work as necessary and return parts in a clean condition at the time of job completion
8. Able to work overtime as required and to honor reasonable call-out requests
9. Attend relevant product or systems training courses

Requirements

Knowledge, Skills, And Experience

In order to set you up for success, we look for the following skills and experience:

1. A formal engineering qualification in Plant Maintenance, Agricultural / HGV mechanics, or related discipline (i.e., NVQ 3/C&G)
2. Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics, and electrics
3. Advanced diagnostic and troubleshooting skills and comprehensive understanding of hydraulics, electrics, and EATS
4. Ability to communicate efficiently with colleagues, management, and customers
5. Work with a cost-conscious mindset to ensure maximum profitability
6. Ability to problem solve and high level of diagnostic skills
7. Confident using computer systems and Outlook
8. High levels of attention to detail
9. Conscientious in all aspects of the job
10. Highly responsible, reliable, honest, and trustworthy
11. Ability to understand technical literature/systems

Desirable:

1. Experience of Welding and Fabrication

Benefits

What We Offer You

In addition to a competitive salary, you will have access to the following benefits:

1. 5% Employer Pension contribution
2. 25 days annual leave + Bank Holidays
3. Cycle to Work Scheme
4. Life Assurance 4 x annual salary
5. Yulife - Wellbeing App offering discounts and vouchers
6. Financial/Physical/Mental Health Counselling and Coaching sessions
7. Free Will writing service
8. EAP, which includes 24/7 Doctor access
9. Healthshield - Cashplan for all employees
10. Family Friendly policies
11. Company events

Additional Information

• Seniority level: Associate
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and IT Consulting

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Locations include Manchester, Warrington, Blackburn, Oldham, Huddersfield, with recent postings over the past few weeks.