Field Service Engineer

Lutron Electronics; London; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Engineer to join their dynamic team in London. This role is pivotal in ensuring customer satisfaction through the expert commissioning and servicing of advanced lighting systems. The ideal candidate will possess strong problem-solving skills and a background in electrical engineering or related fields. With a focus on customer service, you will work closely with contractors and lighting designers, ensuring seamless project execution. Join a forward-thinking company that values innovation and offers competitive pay, comprehensive benefits, and opportunities for growth in a technology-driven environment.

Benefits

Competitive pay

Comprehensive benefits

Opportunities for growth

Education support

Qualifications

• Degree in Electrical Engineering or related field is desirable.
• Extensive experience in electrical work and construction sites required.
• Knowledge of lighting controls and building management systems is essential.

Responsibilities

• Deliver exemplary service to customers across the UK.
• Troubleshoot and repair Lutron Systems following field service procedures.
• Coordinate with contractors and lighting designers for proper installation.

Skills

Problem-solving skills

Fault-finding skills

Communication skills

Organizational skills

Electrical work experience

Knowledge of lighting controls

Knowledge of computer networking

Education

Degree in Electrical Engineering

Degree in Electronics

Degree in Computer Science

Job description

Overview

A successful Field Service Engineer will drive for excellence in customer satisfaction, enjoy troubleshooting and setting up complex systems, and have a passion for learning new technology. Lutron offers a broad portfolio of services to support our customers from initial design through implementation, ongoing management, and continual improvement of their total light environment.

In this position, you will be a key part of our expanding Field Service team, acting as the Lutron expert at customer sites to ensure that our advanced lighting systems are properly commissioned and serviced post-installation. This role is essential to our customer-focused business model, as customers are the foundation of our business.

Responsibilities

• Deliver exemplary service to Lutron customers across the UK.
• Become proficient in servicing, troubleshooting, and repairing Lutron Systems following field service procedures.
• Coordinate with on-site contractors, lighting designers, and facility managers to ensure proper system installation and handover.
• Sell Lutron’s service products, such as service contracts and system upgrades.
• Support Lutron's Technical Support team when needed.
• Participate in Customer Education sessions.
• Assist in project management and coordination, including reviewing submittals to ensure data accuracy and comprehensive coverage of all areas/lighting.
• This role involves regular travel across the UK, with travel comprising approximately 75% of working time.
• Align with Lutron’s culture and values, which include:

1. Be Passionate
2. Be flexible and adaptable to changing markets
3. Be an innovative thinker
4. Be customer-focused
5. Maintain ethical standards

Qualifications

1. Degree in Electrical Engineering, Electronics, or Computer Science is desirable.
2. Extensive experience in electrical work and construction sites is required.
3. Previous experience in lighting/AV commissioning is essential.
4. Knowledge of lighting controls, building management systems, or computer networking is required.
5. Strong problem-solving and fault-finding skills.
6. Proven ability to work independently with minimal supervision.
7. Excellent communication and organizational skills.
8. Valid Driver’s license.
9. Fluency in English; knowledge of additional European languages is a plus.

Lutron Electronics’ position as a global leader in innovative lighting control and shading solutions has driven consistent growth. Our company is known for its quality, diverse technologies and products, and strong commitment to customer service. We invest in new technologies, expand our technical capabilities and global presence, and attract top talent. Build your career with Lutron, enjoying competitive pay, comprehensive benefits, and opportunities for growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, visit www.lutron.com.

Lutron Electronics is an Equal Opportunity – Affirmative Action – Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability, or genetics.