Field Service Engineer

SMT GB; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Engineer to join their team. This role involves servicing and repairing heavy construction equipment, ensuring top-notch service delivery to customers. You will leverage your technical expertise to identify and troubleshoot mechanical issues, while also seeking opportunities for additional service revenue. A focus on customer satisfaction and efficient communication is key. With competitive benefits and a supportive environment, this is a fantastic opportunity for a skilled engineer looking to make a real impact in the field.

Benefits

5% Employer Pension Contribution

25 Days Annual Leave + Bank Holidays

Cycle to Work Scheme

Life Assurance 4 x Annual Salary

Wellbeing App Offering Discounts

Counseling and Coaching Sessions

Free Will Writing Service

24/7 Doctor Access

Healthshield - Cashplan

Family Friendly Policies

Qualifications

• Experience in repair and maintenance of heavy construction plant.
• Ability to communicate efficiently with colleagues and customers.

Responsibilities

• Service and repair Volvo construction equipment.
• Identify mechanical problems using diagnostic equipment.
• Promote aftermarket solutions to customers.

Skills

Mechanical Problem Identification

Advanced Diagnostic Skills

Communication Skills

Cost Conscious Mindset

Problem Solving

Education

Formal Engineering Qualification in Plant Maintenance

NVQ 3/C&G

Tools

Computerized Diagnostic Equipment

Job description

4 weeks ago Be among the first 25 applicants

About the Role:

We are looking for a Field Service Engineer to be based from our Horsham depot, this role will be covering South west London, inside the M25 or South Coast Horsham area.

About the Role:

We are looking for a Field Service Engineer to be based from our Horsham depot, this role will be covering South west London, inside the M25 or South Coast Horsham area.

The focus of this role is to ensure we deliver a first class service to both internal & external customers. To actively seek revenue opportunities and discuss these with customers, Customer Support Representative's and your Line Manager.

What you will be doing:

• Service and repair Volvo construction equipment or miscellaneous equipment
• Identify mechanical problems, using technical knowledge and computerized diagnostic equipment, offering guidance and advice to the customer
• Carrying out duties in a commercially focused way, seeking additional service revenue opportunities and promoting our aftermarket solutions
• Work in line with quotations and time guides, highlighting to management where additional work may be required
• Ensure software updates are installed as new versions are released
• Complete tablet inputs, electronic reports and timesheets in ‘real time' providing comprehensive details of the work undertaken
• Order parts for your work as necessary and to return parts in a clean condition and at the time of job completion
• Able to work overtime as and when required and to honour reasonable call out requests
• Attend any relevant product or systems training courses
  
  
  

Requirements

Knowledge, Skills, And Experience

In order to set you up for success, we look for the following skills and experience:

• A formal engineering qualification in Plant Maintenance, Agricultural / HGV mechanics or related discipline (i.e. NVQ 3/C&G)
• Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics and electrics
• Advanced diagnostic and trouble shooting skills and comprehensive understanding of hydraulics, electrics and EATS
• Ability to communicate efficiently with colleagues, management and customers
• Work with a cost conscious mindset to ensure maximum profitability
• Ability to problem solve and high level of diagnostic skills
• Confident using computer systems and outlook
• High levels or attention to detail
• Conscientious in all aspects of the job
• Highly responsible, reliable, honest and trustworthy
• Ability to understand technical literature/systems
  
  

Desirable:

• Experience of Welding and Fabrication
  
  
  

Benefits

What We Offer You

In addition to a competitive salary, you will have access to the following benefits:

• 5% Employer Pension contribution
• 25 days annual leave + Bank Holidays
• Cycle to Work Scheme
• Life Assurance 4 x annual salary
• Yulife - Wellbeing App offering discounts and vouchers
• Financial/Physical/Mental Health Counselling and Coaching sessions
• Free Will writing service
• EAP, which includes 24/7 Doctor access
• Healthshield - Cashplan for all employees
• Family Friendly policies
• Company events

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at SMT GB by 2x

Sign in to set job alerts for “Field Services Engineer” roles.

London, England, United Kingdom 4 weeks ago

Enfield, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 weeks ago

Woking, England, United Kingdom 1 week ago

Banstead, England, United Kingdom 1 month ago

Edenbridge, England, United Kingdom 2 weeks ago

Amersham, England, United Kingdom 10 hours ago

Woking, England, United Kingdom 2 months ago

London, England, United Kingdom 1 week ago

Enfield, England, United Kingdom 2 weeks ago

Amersham, England, United Kingdom 1 week ago

Amersham, England, United Kingdom 2 weeks ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 4 weeks ago

Amersham, England, United Kingdom 1 week ago

London, England, United Kingdom 4 weeks ago

Amersham, England, United Kingdom 1 week ago

London, England, United Kingdom 4 weeks ago

QCS/DCS Field Service Engineer - Newcastle upon Tyne 1 hour radius

London, England, United Kingdom 3 weeks ago

Greenford, England, United Kingdom 3 weeks ago

Field Service & Installations Technician

Watford, England, United Kingdom 4 weeks ago

Harrow, England, United Kingdom 4 weeks ago

London, England, United Kingdom 4 weeks ago

London, England, United Kingdom 4 weeks ago

Uxbridge, England, United Kingdom 4 weeks ago

Leatherhead, England, United Kingdom 4 weeks ago

London, England, United Kingdom 4 weeks ago

Service and Maintenance Engineer (Access Control and CCTV)

London, England, United Kingdom 1 week ago

ICT Field Engineer - South London (Full Time/Term Time Only)

City Of London, England, United Kingdom £25,000.00-£30,000.00 1 day ago

Greater London, England, United Kingdom 2 days ago

London, England, United Kingdom 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.