Field Service Engineer

Travail Employment Group; Kettering; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

On-site gym

Dog-friendly office

Christmas turkey tradition

Job summary

Travail Employment Group is seeking a Field Service Engineer to service a wide range of plant machinery at customer sites in Northamptonshire. You will commission and diagnose faults, carry out repairs, and work safely and to high standards.

You will operate independently from a modern service fleet, maintain strong customer relationships and pursue ongoing training to stay current with equipment and procedures.

Qualifications

• NVQ in Mechanical Engineering (or equivalent).
• Full UK Driving Licence.
• Understanding of mechanical machinery and forklift trucks.
• Strong numeracy and problem‑solving abilities.
• Clear, confident communication and customer service focus.

Responsibilities

• Commission, maintain and service equipment and plant machinery.
• Repair, maintain and service forklift trucks.
• Diagnose faults and replace defective parts.
• Request parts via PDA and work from scheduled jobs.
• Build and maintain strong customer relationships; follow safety policies.
• Pursue ongoing personal development and training as required.

Skills

Driving Licence

NVQ Mechanical

Mechanical knowledge

Numeracy

Forklift trucks

Problem solving

Analytical mindset

Communication skills

Interpersonal skills

Deadline driven

Team player

Education

NVQ in Mechanical Engineering

Tools

PDA

Protean

Job description

Field Service Engineer

Location: Northamptonshire (Field-based)

Salary: Competitive + Benefits

Employment Type: Permanent

We are thrilled to be working with a well-established and growing equipment solutions provider based in Northamptonshire. Due to continued expansion, they are looking for experienced Field Service Engineers working with a modern fleet of fully equipped service vehicles and high-quality machinery.

This is an excellent opportunity for an engineer with strong mechanical skills and experience in plant or forklift maintenance who enjoys working independently, solving problems on site, and delivering exceptional customer service.

The Role

As a Field Service Engineer, you will be responsible for commissioning, maintaining and servicing a wide range of equipment and plant machinery at customer sites. You'll diagnose faults, carry out repairs, and ensure all work is completed safely, efficiently and to a high standard.

Key Responsibilities

A typical day in this role will include the following

• Commission, maintain and service equipment and plant machinery
• Repair, maintain and service forklift trucks
• Diagnose faults and replace defective parts
• Request parts via PDA
• Work from scheduled jobs provided by the Service Co-ordinator
• Build and maintain strong customer relationships
• Follow Service Team procedures and site Health & Safety requirements
• Support Bennie Equipment and The Bennie Group (TBG) business objectives
• Pursue ongoing personal development and attend training as required
• Adhere to TBG Quality, Compliance and Health & Safety policies

Candidate Requirements

To be considered for this role, candidates are required to have the following skills and attributes.

Essential:

• Full UK Driving Licence
• NVQ in Mechanical Engineering (or equivalent)
• Understanding of mechanical machinery
• Strong numeracy skills
• Knowledge of forklift trucks
• Strong problem‑solving ability
• Analytical mindset with excellent attention to detail
• Clear and confident communication skills with excellent customer service.
• Professional, personable and strong interpersonal skills
• Ability to work to tight deadlines
• Flexible, supportive and team‑focused
• Courteous, friendly and tactful

Desirable: If you have the following experience, it would be advantageous.

• Experience within the materials handling industry or similar
• Working knowledge of PDA and Protean

Benefits & Perks

• Competitive salary
• 24 days holiday + 8 statutory days
• Statutory pension contribution
• Ongoing training and development opportunities
• On‑site small gym
• Dog-friendly office for HQ‑based staff
• A long‑standing family tradition: every employee receives a Christmas turkey