Field Service Engineer

SMT GB; Greater Manchester; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Engineer to join their team in Greater Manchester. This exciting role involves servicing and repairing Volvo construction equipment while delivering exceptional customer service. You'll utilize your advanced diagnostic skills to identify mechanical issues and promote aftermarket solutions. With a focus on maximizing profitability, you'll work closely with customers and management to ensure all service needs are met efficiently. Join a company that values your expertise and offers a supportive environment with competitive benefits.

Benefits

5% Employer Pension contribution

25 days annual leave plus Bank Holidays

Cycle to Work Scheme

Life Assurance (4x salary)

Wellbeing App with discounts

Health and mental health support services

Free Will writing service

Employee Assistance Program

Healthshield Cashplan

Family-friendly policies

Qualifications

• Formal engineering qualification in Plant Maintenance or related.
• Experience in repairing heavy construction equipment.

Responsibilities

• Service and repair Volvo construction and miscellaneous equipment.
• Diagnose mechanical issues and provide guidance to customers.

Skills

Diagnosing mechanical issues

Repairing heavy construction equipment

Advanced diagnostic skills

Effective communication

Problem-solving abilities

Proficiency with computer systems

Education

Formal engineering qualification (NVQ 3/C&G)

Tools

Computerized diagnostics

Job description

SMT GB Greater Manchester, England, United Kingdom

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About The Role

We are seeking a Field Service Engineer based at our Warrington Depot, covering Wigan, North Manchester, and Lancashire.

The primary focus is to deliver exceptional service to internal and external customers, actively identify revenue opportunities, and discuss these with customers, Customer Support Representatives, and your Line Manager.

What You Will Be Doing

• Service and repair Volvo construction and miscellaneous equipment.
• Diagnose mechanical issues using technical knowledge and computerized diagnostics, providing guidance to customers.
• Seek additional service revenue opportunities and promote aftermarket solutions.
• Follow quotations and time guidelines, alerting management to potential additional work.
• Ensure software updates are installed promptly.
• Complete electronic reports, tablet inputs, and timesheets in real-time with detailed work descriptions.
• Order and return parts as needed, maintaining cleanliness and timeliness.
• Work overtime and respond to call-out requests as required.
• Attend relevant training courses for product or system updates.

Requirements

Knowledge, Skills, And Experience

• Formal engineering qualification in Plant Maintenance, Agricultural/HGV mechanics, or related (NVQ 3/C&G).
• Experience in repairing heavy construction equipment, with proven skills in diesel engines, transmissions, hydraulics, and electrics.
• Advanced diagnostic skills and understanding of hydraulics, electrics, and EATS.
• Effective communication with colleagues, management, and customers.
• Cost-conscious approach to maximize profitability.
• Strong problem-solving and diagnostic abilities.
• Proficiency with computer systems and Outlook.
• High attention to detail, responsibility, reliability, honesty, and trustworthiness.
• Ability to understand technical literature and systems.

Desirable

• Experience in Welding and Fabrication.

Benefits

Alongside a competitive salary, benefits include:

• 5% Employer Pension contribution
• 25 days annual leave plus Bank Holidays
• Cycle to Work Scheme
• Life Assurance (4x salary)
• Wellbeing App (Yulife) with discounts and vouchers
• Health and mental health support services
• Free Will writing service
• Employee Assistance Program with 24/7 Doctor access
• Healthshield Cashplan
• Family-friendly policies
• Company events

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Machinery Manufacturing