Field Service Engineer

Templewood Recruitment; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Entertainment Lighting seeks an experienced Field Service Engineer to join the London office. You will provide phone, email, and on-site support for lighting products, diagnose and repair issues, and coordinate with customers and shows. Travel will be extensive to support demos, training, and service visits.

The role emphasizes strong knowledge of entertainment lighting systems, problem solving, and customer care, with opportunities to engage in trade shows and post-sale support.

Qualifications

• Bachelor's degree or comparable experience in a related discipline.
• 3–4 years entertainment lighting experience with strong knowledge of lighting systems.
• Good customer service skills/experience.
• Knowledge of fundamentals of electricity and experience with mains voltage and 3 phase electricity.
• Knowledge of high-powered electrical, digital and analogue control systems.
• Excellent communications and interpersonal skills.
• Excellent organisational, problem-solving and decision-making skills, with the ability to multi-task.
• Computer skills (Outlook, Internet, Word, Excel, PowerPoint, AutoCAD, Acrobat Reader).
• Ability to travel extensively and to be flexible; valid driving license.
• Ability to work weekends and evenings as required; able to lift up to 23kg.
• Certification to operate scissors lift is helpful (Not essential).

Responsibilities

• Ensures repairs are made within the time frame agreed and keeps customers informed of progress.
• Work with testing, storing, organising, and dispatching demo and loaner equipment.
• Provide technical coordination at trade shows and attend shows to provide sales & service support.
• Provide demos of equipment.
• Ensures timely arrival to customer site through Project Management, Technical Service Administration, and site contact.
• Provides positive and effective supervision regarding lighting equipment at job sites.
• Evaluates projects on-site to ensure Field Service plan was followed.
• Performs hardware and software upgrades to meet customer requirements.
• Establishes and maintains relations with key dealers, reps, Authorized Service Providers, consultants, contractors and end users.
• Remains current on changes in policies, procedures, and product offerings.
• Ensures product knowledge is up to date.

Skills

Entertainment lighting

Customer service

Communication

Problem solving

Multi-tasking

Project management

Team coordination

Education

Bachelor's degree or equivalent

Tools

AutoCAD

Microsoft Office

Outlook

Excel

Job description

Our global corporate client, who are a leading player in the field of Entertainment Lighting are seeking an experienced Field Service Engineer to join their team in the London office. They support customers with technical expertise in the use and application of all the companies Entertainment Lighting products. The role will require technical knowledge and familiarity of lighting products, experience in entertainment lighting and a willingness to travel. The Field Service Engineer will also provide customer support, diagnosis of technical problems and response to pager calls.

If you have the required experience and knowledge for this role, this may be the position for you!

Key Features of the role:

• Engineer provides phone and e-mail technical support and service
• Diagnoses technical problems accurately and completes follow-up documentation

Responsibilities

• Ensures repairs are made within the time frame agreed and keeps customers informed of progress
• Work with testing, storing, organising, and dispatching demo and loaner equipment
• Provide technical coordination at trade shows and attend shows to provide sales & service support
• Provide demos of equipment
• Ensures timely arrival to customer site through Project Management, Technical Service Administration, and site contact
• Provides positive and effective supervision regarding lighting equipment at job sites
• Evaluates projects on-site to ensure Field Service plan was followed
• Performs hardware and software upgrades to meet customer requirements
• Establishes and maintains relations with key dealers, reps, Authorized Service Providers, consultants, contractors and end users
• Remains current on changes in policies, procedures, and product offerings
• Ensures product knowledge is up to date

Minimum Qualifications:

• Bachelors degree or comparable business experience in increasingly responsible positions in the related discipline
• 3-4 years entertainment lighting experience, with strong knowledge of entertainment lighting systems
• Good customer service skills/experience
• Knowledge of fundamentals of electricity and experience with mains voltage and 3 phase electricity
• Knowledge of high-powered electrical, digital and analogue control systems
• Excellent communications and interpersonal skills
• Excellent organisational, problem-solving and decision-making skills, with the ability to multi-task
• Ability to be creative and innovative, whilst maintaining a strong degree of flexibility and independence
• Computer skills (Outlook, Internet, Word, Excel, PowerPoint, AutoCAD, Acrobat Reader)
• Ability to use product related software as well as hand tools, power tools, and electronic test tools
• Able to travel extensively and to be flexible
• Must maintain an acceptable driving record and valid license
• Ability to work weekend and evenings as required
• Ability to work within a construction environment and able to lift up to 23kg in weight
• The ability and certification to operate scissors lift is helpful (Not essential)