Field Service Engineer

Shannon White Technical Recruitment; Glasgow; On-site; GBP 33,000 - 38,000; Full time

Benefits offered by this job

Company vehicle

Pension

25 days holiday

Other company benefits

Job summary

Shannon White Technical Recruitment is recruiting for a Coffee Field Service Engineer in Glasgow to service and repair coffee equipment and ensure high customer satisfaction. You will manage reactive service calls and perform preventative maintenance with attention to detail.

A mechanical/ electrical background and a clean UK driving licence are required. You must be flexible to work 1 in 4 weekends; a company vehicle, pension and other benefits are provided.

Qualifications

• A confident individual with a passion for customer service.
• Excellent understanding of coffee quality and related equipment.
• Strong problem solving skills with an electrical/ mechanical background.
• Computer literate with a clean driving licence.

Responsibilities

• Carry out a broad range of coffee equipment repair and preventive maintenance tasks.
• Ensure equipment is left in good working order with correct setup for first time fix.
• Work with central call centre and update on-site status to keep customers informed.
• Adhere to Health and Safety procedures and complete on-line documentation.
• Maintain tools, equipment and vehicles and manage spare parts stock for your vehicle.

Skills

Coffee equipment knowledge

Electrical/mechanical background

Problem solving

Clean UK driving licence

Customer service

Job description

Coffee Field Service Engineer

Job title: Coffee Field Service Engineer

Location: Glasgow

Salary: Up to c£37,500 pa. Up to £33,000 per annum + c£4,500 for working 1 in 4 weekends + vehicle + pension + other benefits.

Hours: 7am-4pm (leave at 7, home at 4),

This is a roasting hot opportunity to join one of the leading names within the coffee industry as we are seeking a Coffee Field Service Engineer for Glasgow and the surrounding area. Salary up to c£37,500 per annum + including working 1 in 4 weekends + vehicle + pension + other benefits

Requirement

A highly motivated, well-presented individual with technical ability and an excellent understanding of equipment, coffee quality, quality standards and procedures. Ensure complete customer satisfaction by understanding their needs and providing attention to detail.

Mechanical experience and knowledge required along with a full and fairly clean UK driving license.

Position Description

Promote the company by responding to reactive and service call requests by working in professional, efficient and thorough manner for a broad range of clients ranging from high street independents to national brands and organisations.

Responsibilities:

• Carry out a broad range of coffee equipment repair and preventative maintenance tasks from fault finding to diagnosis, making sure all coffee equipment is left in a good working order.
• All work carried out meets the correct equipment set up as per agreed specification providing consistent coffee quality to ensure first time fix and customer satisfaction.
• Work proactively with the central call centre, by taking day to day instructions, keeping them updated, so waiting customers are kept informed.
• Comply with all on-site arrival procedures, by making contact with a manager/supervisor on site to introduce yourself and seek permission to commence work on equipment.
• Adhere to Health and Safety procedures, undertaking risk assessments to ensure that it is safe to work and bring any risks to the attention of the company management.
• Complete all necessary on-line job sheets, time sheets and supporting documentation as required, ensuring it is reviewed and completed prior to leaving premises, to validate client satisfaction.
• Keep in good working order all tools, equipment and vehicles supplied by the company, reporting any faults, breakages or equipment failures to your line manager daily.
• Provide agreed spare parts stocks via hand held unit to ensure that parts are invoiced to the customer, deducted from stock and replenished to maintain your vehicle stock inventory.

Knowledge, Skills & Experience:

• A confident individual with a passion for customer service
• Excellent understanding of coffee quality and associated equipment
• Demonstrates strong problem solving skills with an electrical mechanical background
• Computer literate with a clean driving licence
• Self-motivated with a flexible approach to work, location and hours. (Required to work 1 in 4 weekends)

Salary: Up to £37,500 (OTE). Up to £33,000 per annum + overtime for weekend work + Company Vehicle + 25 days holiday + Pension + other Company benefits.