Field Service Engineer

Rosscare; England; On-site; GBP 27,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Engineer to join their compassionate team. In this role, you will be instrumental in delivering and maintaining wheelchairs for patients in the community, ensuring their needs are met with utmost care. Your responsibilities will include servicing equipment and ensuring compliance with safety regulations while providing excellent customer service. This position offers a structured work environment with a focus on first-time fixes, allowing you to make a meaningful impact in the lives of others. Join a supportive team that values flexibility and inclusivity, and help us continue our mission of care and support.

Benefits

Life Assurance

Company Pension Scheme

Flexible Working Options

Qualifications

• Full UK driving licence and successful enhanced DBS check are essential.
• Basic electrical knowledge and general workshop knowledge are required.

Responsibilities

• Deliver and collect wheelchairs, ensuring infection control policies are followed.
• Service and repair wheelchairs aiming for first-time fixes.
• Complete job paperwork accurately for database updates.

Skills

Customer Service Skills

Basic Electrical Knowledge

Communication Skills

Ability to Move and Handle Loads

Initiative

Education

Full UK Driving Licence

Successful Enhanced DBS Check

Tools

Hand-held Scanners

Job description

Salary description: GBP26,395 pa + Benefits

Hours: Monday to Friday 08:00 - 16:30

Full time, Permanent

Role overview

We are currently looking for an enthusiastic caring person to become our next Field Service Engineer. Come join the team to help us by supporting our service centre and the needs of our patients out in the community. Our Ipswich Approved Repair Service supports our NHS Wheelchair service in the distribution and maintenance of chairs across the whole of Suffolk. We are a dedicated team and take pride in our achievements to support the needs of others.

Ross Care, part of the Medux, works in partnership with the NHS to supply the necessary equipment and aids that help support schools, care homes, hospitals, and patients within their homes on a daily basis.

Job purpose:

As a company, help us achieve the agreed contractual standard of service required. By completing initial training in the workshop reconditioning wheelchair equipment, you will gain essential product knowledge to support your development. Once fully trained, you will work out in the field delivering, collecting, repairing, and servicing wheelchairs, all with the knowledge that you are helping meet the needs of others. The expectation is that most jobs will be completed on a first-time fix basis, ensuring no impact on our patients. We have structured parts storage set to help support first-time fixes, and both our team and service are proud of these achievements.

The Role:

• Delivering and collecting wheelchairs to and from service users' homes and NHS departments, always ensuring that the Company Infection Control Policy is followed.
• Servicing and repairing wheelchairs in the field with the aim of achieving a first-time fix whenever possible.
• Ensure all paperwork/scanners relating to each job is read carefully and completed with all the necessary information regarding parts used and actions taken written onto the job card to enable the administration team to accurately update the database.
• Ensure any PPE supplied for use in carrying out your duties is used as instructed.
• Once fully trained, undertake out-of-hours responsibility when rostered.
• Observe all regulations covering the driving and use of the Company vehicle on the public highway and be aware of employee responsibility under the Health & Safety at Work Act.
• Keep the vehicle you use in a tidy state and ensure stocks of all necessary parts are replenished each day.
• Ensure the vehicle safety check and the van check sheet are done each week.
• Maintain a professional customer service attitude and always use discretion when dealing with all service users and other agencies. Always wear your uniform and identification badge, and ensure the uniform is always kept clean and laundered.
• Prioritise and organise your workload, referring to the Line Manager as and when appropriate.
• Be responsible for the maintenance and safe keeping of all tools and equipment provided by the Company as outlined in the Company handbook.

About you:

• We are looking for a candidate with the following qualifications:
• Full UK driving licence.
• Successful enhanced DBS check.
• General workshop knowledge.
• Basic electrical knowledge including 12v/24v D.C. systems.
• Able to move and handle loads and equipment safely.
• Experience of face-to-face customer contact.
• An awareness and understanding of people with disabilities.
• Flexible approach to working conditions and working environment changes.
• Ability to use own initiative within set boundaries of the role.
• Ability to use a mobile phone to relay photographs.
• Good written and verbal communication skills.
• Ability to relay clear instructions to clients.
• Awareness of hand-held scanners.

Physical demands of the job:

• Moving and handling of equipment and accessories following handling guidelines.
• Standing at a bench to work.
• Kneeling/crouching.
• Working in confined workspace if the job necessitates (installing equipment in small toilet areas or bathrooms).
• Use of ramps and any other agreed moving equipment.

Most challenging/difficult part of the role:

• Flexible working/responsive to changing priorities as set by the Line Manager or Customer Service team.
• Committing to being available for short notice overtime necessitated by emergency response requirements.
• Responsibility for out-of-hours duties.

Confidentiality:

Carrying out the work involved with this position, the employee will become party to confidential information including service user information. It is of paramount importance that all information is kept on a private and confidential basis and not disclosed to any other person.

What can we offer you?

• An annual salary of GBP26,395.
• Monday to Friday 08:00 - 16:30.
• Life Assurance.
• Company Pension Scheme.

Ross Care is an inclusive and caring employer who understands that not everyone’s job needs are the same. Therefore, we are open to supporting flexible working requests such as part-time working, job shares, and flexible hours wherever possible to support our colleagues' lifestyle differences. Please feel free to let us know of any specific requirements you may have, and these can then be discussed in more detail if you are successful in your application.

This role is working in a regulated activity and may be subject to a DBS disclosure.

No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability, or sexual orientation, and we will gladly accept applications from all sections of the community.