Field Service Engineer

Michael Page; England; On-site; GBP 50,000; Full time

Job summary

An established industry player in the Medical Device manufacturing sector is seeking a dedicated Field Service Engineer to join their team. This role involves providing on-site technical support, troubleshooting, and ensuring compliance with quality and safety regulations. The successful candidate will have a recognized engineering qualification and excellent problem-solving skills. With a competitive salary, a supportive company culture, and opportunities for professional growth, this position offers a chance to make a meaningful impact in healthcare technology. If you're ready to take the next step in your career, this is the opportunity for you.

Benefits

Company Car - Electric & EV options

10% Annual Bonus

Excellent Benefits package

Supportive company culture

Professional growth opportunities

Qualifications

• Experienced Field Service Engineer or maintenance engineer preferred.
• Recognized qualification in Engineering (HNC, HND) or time-served.

Responsibilities

• Provide on-site technical support and perform installations and repairs.
• Diagnose and troubleshoot technical issues reported by customers.
• Maintain documentation and manage personal planning efficiently.

Skills

Problem-solving

Customer service

Attention to detail

Time management

Education

HNC or HND in Engineering

Time-served qualification

Tools

Computer systems

Mechatronics

Pneumatics

Job description

• Global Manufacturer
• Stable, long term opportunity

About Our Client

My client is a large organisation within the Medical Device manufacturing industry, focused on developing cutting-edge technologies to improve healthcare services. With a global presence, they are renowned for their high-quality engineering and manufacturing operations, and are committed to providing exceptional service to their clients.

Job Description

1. Perform on-site technical support, including installations, deinstallations, relocations, certifications, and repairs, adhering to customer service level agreements.
2. Investigate, diagnose, troubleshoot, and provide remote support for technical issues reported by customers.
3. Prioritize, plan, and execute field corrective actions, upgrades, and preventive maintenance to ensure business continuity for our customers.
4. Inform and prepare customers for successful installations, ensuring all requirements are met.
5. Maintain accurate documentation, reporting, and data entry in service management systems.
6. Manage personal planning, administration, and car stock efficiently.
7. Escalate and retain ownership of technical challenges until resolution.
8. Comply with all quality, ISO, GMP, and safety regulations, upholding BD's commitment to excellence.

The Successful Applicant

You will ideally be an experienced Field Service Engineer, or maintenance engineer looking for a change, as well as:

1. A recognised qualification in Engineering (i.e HNC, HND etc.) or time-served
2. Full UK Driving License
3. Practical knowledge of computer systems, mechatronics, pneumatics is advantageous
4. Excellent problem-solving abilities and attention to detail.
5. Outstanding communication and customer service skills.
6. The ability to work independently and manage time effectively.
7. A willingness to travel across the Oxfordshire region (M40 Corridor)

What's on Offer

1. £50,000 Basic
2. 10% Annual Bonus (Performance Based)
3. Company Car - Electric & EV options available
4. Excellent Benefits package
5. A supportive company culture that encourages professional growth.
6. The chance to work in the thriving industry.
7. The opportunity to be part of a team that is making a difference