Field Service Engineer

SMT GB; Cumnock; On-site; GBP 30,000 - 45,000; Full time

Job summary

A well-established company in equipment services seeks a Field Service Engineer in southwest Scotland. The role involves servicing and repairing construction equipment while providing exceptional customer service and identifying revenue opportunities. Candidates should possess a formal engineering qualification, technical competence in machinery maintenance, and excellent communication skills. Competitive salary and various employee benefits offered.

Benefits

5% Employer Pension contribution

25 days annual leave + Bank Holidays

Cycle to Work Scheme

Life Assurance 4 x annual salary

Yulife – Wellbeing App offering discounts and vouchers

Financial/Physical/Mental Health Counselling

EAP, which includes 24/7 Doctor access

Healthshield – Cashplan for all employees

Family Friendly policies

Company events

Qualifications

• Experience in repair and maintenance of heavy construction plant.
• Proven technical competence on diesel engines, hydraulics and electrics.
• Ability to understand technical literature.

Responsibilities

• Service and repair Volvo construction equipment.
• Identify mechanical problems using technical knowledge.
• Work in a commercially focused way seeking additional service revenue.

Skills

Diagnostic skills

Attention to detail

Communication skills

Problem-solving

Education

Formal engineering qualification in Plant Maintenance or related discipline

Job description

About the Role:

We are looking for a Field Service Engineer to report into our Stirling depot, this role will be covering southwest Scotland.

The focus of this role is to ensure we deliver a first class service to both internal & external customers. To actively seek revenue opportunities and discuss these with customers, Customer Support Representative’s and your Line Manager.

What you will be doing:

• Service and repair Volvo construction equipment or miscellaneous equipment.
• Identify mechanical problems, using technical knowledge and computerized diagnostic equipment, offering guidance and advice to the customer.
• Carrying out duties in a commercially focused way, seeking additional service revenue opportunities and promoting our aftermarket solutions.
• Work in line with quotations and time guides, highlighting to management where additional work may be required.
• Ensure software updates are installed as new versions are released.
• Complete tablet inputs, electronic reports and timesheets in ‘real time’ providing comprehensive details of the work undertaken.
• Order parts for your work as necessary and to return parts in a clean condition and at the time of job completion.
• Able to work overtime as and when required and to honour reasonable call out requests.
• Attend any relevant product or systems training courses

Knowledge, Skills, And Experience

In order to set you up for success, we look for the following skills and experience:

• A formal engineering qualification in Plant Maintenance, Agricultural / HGV mechanics or related discipline (i.e. NVQ 3/C&G)
• Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics and electrics.
• Advanced diagnostic and trouble shooting skills and comprehensive understanding of hydraulics, electrics and EATS.
• Ability to communicate efficiently with colleagues, management and customers
• Work with a cost conscious mindset to ensure maximum profitability
• Ability to problem solve and high level of diagnostic skills
• Confident using computer systems and outlook
• High levels or attention to detail
• Conscientious in all aspects of the job
• Highly responsible, reliable, honest and trustworthy
• Ability to understand technical literature/systems

Desirable:

• Experience of Welding and Fabrication

What We Offer You

In addition to a competitive salary, you will have access to the following benefits:

• 5% Employer Pension contribution
• 25 days annual leave + Bank Holidays
• Cycle to Work Scheme
• Life Assurance 4 x annual salary
• Yulife – Wellbeing App offering discounts and vouchers
• Financial/Physical/Mental Health Counselling and Coaching sessions
• Free Will writing service
• EAP, which includes 24/7 Doctor access
• Healthshield – Cashplan for all employees
• Family Friendly policies
• Company events