Field Service Engineer

Dennis Eagle; Croydon; On-site; GBP 52,000 - 53,000; Full time

Benefits offered by this job

Holiday entitlement

Enhanced pension and life assurance

Health and wellbeing support

Employee assistance programme

Cycle to Work scheme

Job summary

Dennis Eagle in Croydon is seeking a Field Service Engineer to cover the South London area. This mobile role services, repairs and maintains specialist vehicles at customer sites and workshops to ensure safety, compliance and peak performance.

The ideal candidate will have NVQ Level 3 Heavy Vehicle Service and Maintenance, strong diagnostic skills, and be comfortable travelling. The role offers 45 hours per week, Mon-Fri, with a salary of £51,831-£53,445.60 depending on experience.

Qualifications

• NVQ Level 3 or equivalent in Heavy Vehicle Service and Maintenance.
• Previous experience in a Field Service role or as an HGV mechanic is preferred.
• Strong diagnostic and fault-finding skills.

Responsibilities

• Diagnose and repair faults on vehicle chassis and mounted equipment.
• Carry out servicing and maintenance to a high standard.
• Prepare vehicles for MOT inspections and ensure compliance with DoT specifications.
• Use diagnostic software and tools to identify and resolve issues.
• Log all work using PDA software and maintain accurate service records.
• Travel to customer sites across the UK, sometimes at short notice.
• Maintain a clean and safe working environment at all times.
• Communicate clearly with customers and provide excellent service.
• Support health and safety practices and complete risk assessments as required.

Skills

Diagnostic skills

Communication

Flexibility

Customer service

Independent work

Education

NVQ Level 3 Heavy Vehicle Service and Maintenance

Job description

Role: Field Service Engineer

Location: you’ll be required to cover the South London area, but you’ll be allocated to the Croydon Service Centre

Hours: 45 hours per week | between 08:00 and 17:30 Monday to Friday

Salary: between £51,831- £53,445.60 paDOE

Are you a skilled technician with a passion for problem-solving and delivering exceptional service? We’re looking for a proactive and customer-focused Field Service Engineer to join our Aftermarket team!

This is a mobile role where you’ll be responsible for servicing, repairing, and maintaining specialist vehicles at customer sites and company workshops. You’ll play a vital role in ensuring our vehicles are safe, compliant, and operating at peak performance.

What you’ll be doing:

• Diagnose and repair faults on vehicle chassis and mounted equipment
• Carry out servicing and maintenance to a high standard
• Prepare vehicles for MOT inspections and ensure compliance with Department Of Transport specifications
• Use diagnostic software and tools to identify and resolve issues
• Log all work using PDA software and maintain accurate service records
• Travel to customer sites across the UK, sometimes at short notice
• Maintain a clean and safe working environment at all times
• Communicate clearly with customers and provide excellent service
• Support health and safety practices and complete risk assessments as required

Ideal Candidate:

• NVQ Level 3 or equivalent in Heavy Vehicle Service and Maintenance
• Previous experience in a similar role (Field Service, HGV Mechanic, Workshop Engineer)
• Strong diagnostic and fault-finding skills
• Knowledge of vehicle technology systems and compliance standards
• Comfortable working independently and managing your own workload
• Excellent communication and customer service skills
• Flexible with working hours and willing to travel
• General computer literacy and ability to complete technical documentation
• Experience with electric vehicles, IRTEC qualification, or HGV Class 2 licence is a bonus

We welcome applicants from all backgrounds.

We recognise the importance of flexibility and offer a range of flexible and hybrid working arrangements where the nature of the role and business needs allow.

At Dennis Eagle, we are proud to be an equal opportunities employer and a Disability Confident organisation. We are committed to creating an inclusive workplace where everyone is treated with respect and has the opportunity to succeed. As part of this commitment, we guarantee an interview to disabled applicants who meet the minimum criteria for the role. If you require any adjustments during the recruitment process, please let us know and we’ll be happy to support you.

Why You’ll Love Working Here

• 25 days’ holiday plus Bank Holidays (pro rata for part-time employees)
• Enhanced pension and life assurance: We contribute 5% of your salary into our pension scheme and provide life assurance cover of five times your basic salary.
• Enhanced family leave policies: Support for life’s important moments through our family-friendly policies, including maternity, paternity, adoption and other family leave provisions.
• Health and wellbeing support: Company-funded Health Shield Medical Cash Plan, GP Anytime service, Occupational Health support and health surveillance.
• Employee support services: Access to our Employee Assistance Programme and Care Concierge service, providing practical, emotional, financial and wellbeing support when you need it.
• Career development opportunities: From role-specific training and apprenticeships to leadership and management development programmes, we’re committed to helping our people learn and grow.
• Cycle to Work scheme: Save on commuting costs while supporting a healthier lifestyle.
• My Benefits platform: Access discounts on shopping, travel, entertainment, health and wellbeing services, and more.
• Free independent mortgage advice: Expert guidance to help you make informed financial decisions.