Field Service Engineer

Chubb Fire & Security; Coleshill CP; On-site; GBP 33,392 - 40,813; Full time

Benefits offered by this job

Company Vehicle

Cycle to Work Scheme

Pension Scheme

Life Assurance (4 x Basic Salary)

Employee Scholarship Scheme

Health & Wellbeing Resources

Bravo Awards

Job summary

Chubb Fire & Security is seeking a Field Service Engineer to join the Community Care Team covering the Midlands 02 area. The role requires visiting sites around Wolverhampton/Walsall/Dudley with a focus on Warden/Nurse Call systems, access control and intercoms. A compassionate approach is essential for care environments.

You’ll be part of a long-standing, global security leader offering training, development, and a range of employee benefits including a company vehicle and on-call duties.

Qualifications

• Experience in Warden/Nurse Call maintenance or similar security systems.
• Strong customer service skills, empathy, and ability to work in care environments.
• Full UK driving licence required.

Responsibilities

• Perform corrective and preventative maintenance on Warden/Nurse Call, Access Control and Intercom systems.
• Ensure documentation matches specifications and report discrepancies to supervisor.
• Carry out small works from survey to installation and commissioning.
• Participate in on-call rota (typical 1 in 8).

Skills

Field service

Customer service

UK Driving Licence

Education

Relevant electrical/electronic qualification

Job description

Here at Chubb Fire & Security, we are looking to add a Field Service Engineer to our Chubb Community Care Team, covering the Midlands 02 area.

This a fantastic opportunity to join a ‘People First’ company for an experienced Warden/Nurse Call engineer, ideally based around Wolverhampton/Walsall/Dudley or within a easy commute.

As well as the Service Engineering experience, we are also looking for a candidate with the ability to show compassion and empathy, due to the nature of the sites you will visit within our Community Care clients.

About Us, Our Culture & What We Can Offer You

Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years. Providing essential and innovative security systems, equipment and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Our customers range from local independent businesses to many of the FTSE 100 companies, and our Chubb family is extensive too, with a dynamic team of over 13,000 employees globally - Together we do great things!

Our commitment to our people is to continually develop and innovate so that we grow together as your career unfolds. As part of the global API Group, we join a family of organisations where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people.

SALARY:

Up to £37102.98, depending on experience. Plus monthly bonus and on call

• 25 days holiday, plus bank holidays
• On Call
• Monthly Bonus
• Company Vehicle
• Cycle to Work Scheme
• Employee Referral Scheme (£1000)
• Company Pension Scheme
• Life Assurance (4 x Basic Salary)
• Employee Scholarship Scheme
• A Central Benefits Platform offering a wide variety discounts
• Childcare Vouchers
• Health & Wellbeing Resources
• Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence

What You’ll be Doing as a Field Service Engineer

• Carry out Corrective and Preventative Maintenance on Warden / Nurse Call, Access Control and Intercom systems in accordance with relevant company procedures, engineer instructions and specific system requirements.
• Ensure that if installed system differs from the specification that the relevant documentation is complete and brought to the Supervisor / Management attention.
• To provide small works engineering functions from initial survey, through installation to commissioning and customer handover
• To participate in an out of hours callout rota (typically 1 in 8)

What We Would Like You To Bring

• Good basic education and ideally a relevant qualification in the electrical /electronic industry.
• Alternatively able to demonstrate an in depth knowledge through assessment.
• Good standard of IT skills. (Computer Literate).
• High level of Customer Service experience – ideally in the Community Care field
• Full UK Driving Licence.
• Sound technical knowledge in the following disciplines: Warden / Nurse Call, access control, Intercom systems.
• Field Service Experience
• Based or able to easily commute to the Central Midlands area
• Compassion and empathy and to be comfortable in the Care environment and their clients

Chubb Fire and Security is an equal opportunities employer. Our commitment to Diversity, Equity, and Inclusion (DEI) ensures all employees and applicants feel valued, respected, and supported. At Chubb, individuality is celebrated, and our strength lies in the diversity of our team. By fostering an equitable environment, we empower individuals to contribute their unique perspectives, driving innovation and excellence at every level.

Additional Information

Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies

We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.