Field Service Engineer

SMT GB; City of Edinburgh; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the construction equipment sector is seeking a Field Service Engineer to ensure top-notch service across central Scotland. This role involves servicing and repairing equipment, identifying issues, and maximizing revenue opportunities through client interactions. Candidates should possess relevant engineering qualifications and experience, especially in heavy construction plant mechanics, to contribute effectively to customer satisfaction and operational efficiency.

Benefits

5% Employer Pension contribution

25 days annual leave + Bank Holidays

Cycle to Work Scheme

Life Assurance 4 x annual salary

Free Will writing service

Qualifications

• Experience in heavy construction plant repair and maintenance.
• Proven technical competence on diesel engines and hydraulics.
• Ability to understand technical literature.

Responsibilities

• Service and repair Volvo construction equipment.
• Identify mechanical problems and offer guidance.
• Seek revenue opportunities and complete reports in real time.

Skills

Advanced diagnostic skills

Troubleshooting skills

Attention to detail

Communication skills

Education

Formal engineering qualification (NVQ 3/C&G)

Job description

About the Role:

We are looking for a Field Service Engineer to report into our Stirling depot, covering central Scotland.

The focus of this role is to ensure we deliver a first class service to both internal & external customers. To actively seek revenue opportunities and discuss these with customers, Customer Support Representative's and your Line Manager.

What you will be doing:

• Service and repair Volvo construction equipment or miscellaneous equipment
• Identify mechanical problems, using technical knowledge and computerized diagnostic equipment, offering guidance and advice to the customer
• Carrying out duties in a commercially focused way, seeking additional service revenue opportunities and promoting our aftermarket solutions
• Work in line with quotations and time guides, highlighting to management where additional work may be required
• Ensure software updates are installed as new versions are released
• Complete tablet inputs, electronic reports and timesheets in ‘real time' providing comprehensive details of the work undertaken
• Order parts for your work as necessary and to return parts in a clean condition and at the time of job completion
• Able to work overtime as and when required and to honour reasonable call out requests
• Attend any relevant product or systems training courses
  
  
  

Requirements

Knowledge, Skills, And Experience

In order to set you up for success, we look for the following skills and experience:

• A formal engineering qualification in Plant Maintenance, Agricultural / HGV mechanics or related discipline (i.e. NVQ 3/C&G)
• Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics and electrics
• Advanced diagnostic and trouble shooting skills and comprehensive understanding of hydraulics, electrics and EATS
• Ability to communicate efficiently with colleagues, management and customers
• Work with a cost conscious mindset to ensure maximum profitability
• Ability to problem solve and high level of diagnostic skills
• Confident using computer systems and outlook
• High levels or attention to detail
• Conscientious in all aspects of the job
• Highly responsible, reliable, honest and trustworthy
• Ability to understand technical literature/systems
  
  

Desirable:

• Experience of Welding and Fabrication
  
  
  

Benefits

What We Offer You

In addition to a competitive salary, you will have access to the following benefits:

• 5% Employer Pension contribution
• 25 days annual leave + Bank Holidays
• Cycle to Work Scheme
• Life Assurance 4 x annual salary
• Financial/Physical/Mental Health Counselling and Coaching sessions
• Free Will writing service
• EAP, which includes 24/7 Doctor access
• Healthshield - Cashplan for all employees
• Family Friendly policies
• Company events