Field Service Engineer

Utilise Recruitment; Chelmsford; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Company vehicle

Fuel card

Holiday entitlement: 24 days + bank

Pension

Healthcare

Full product training

Job summary

Utilise Recruitment is supporting a UK-based intelligent parking solutions provider in Essex. We seek a Field Service Engineer to service payment terminals, kiosks, and networked devices across Essex and the surrounding area.

The role requires hands-on skills in payment terminals, basic networking, and electrical isolation. Full product training is provided to develop technical expertise in a specialist, high-growth sector.

Qualifications

• Experience with credit card and payment terminals.
• Understanding of Terminal Management System calls, host communications, and payment terminal setup/maintenance.
• Experience diagnosing and servicing payment kiosks.
• Basic networking skills.
• Ability to configure IP addresses and network settings on hardware components.
• Experience with cable crimping and patch panels.
• Knowledge of electrical safety and safe isolation.
• Ability to read wiring diagrams and use multimeters.

Responsibilities

• Carry out scheduled preventative maintenance (PPM), servicing, and emergency repairs across Essex and surrounding areas.
• Troubleshoot electromechanical, low‑voltage electrical, and software‑related faults on kiosks, barriers, and cameras.
• Install, terminate, test, and patch network cabling on client sites.
• Perform safe electrical isolations prior to conducting internal repairs or modular replacements.
• Deliver a high standard of client‑facing customer service while maintaining accurate site reports.

Skills

Credit Card & Payment Terminals

TMS Calls & Host Communications

Payment Kiosks

Networking Basics

IP Setup & Connectivity

Cabling & Hardware

Electrical Safety

Electrical Isolation

Reading Wiring Diagrams & Multimeters

Moxa Industrial Switches

Tools

Moxa industrial switches

Job description

Field Service Engineer

UK-Manufactured, Intelligent Parking Solutions

Location: Essex / East of England Territory

Salary: £30,000 - £38,000 + First-Time-Fix Bonus | Permanent | 40 Hours

Package: Company Vehicle, Fuel Card, 24 Days Holiday (+ Bank Holidays), Pension, Healthcare, Full Product Training

The Opportunity

We are supporting a market leader in intelligent parking solutions as they continue to expand their UK Field Service Engineering team. The company designs and manufactures proprietary parking technology here in the UK—including pay terminals, ticketing kiosks, barrier access controls, and ANPR systems.

We are seeking a hands‑on, multi-skilled Field Service Engineer who brings strong core knowledge in payment terminal mechanics, basic network infrastructure, and safe electrical isolation. Full product‑specific training is provided, making this an outstanding opportunity for engineers looking to advance their technical career in a specialist, high‑growth sector.

Key Requirements & Technical Criteria

To be successful in this role, candidates must possess demonstrable experience in the following core areas:

• Credit Card & Payment Terminals
• TMS Calls: Proven understanding of Terminal Management System (TMS) calls, host communications, and initial payment terminal setup/maintenance.
• Payment Kiosks: Experience diagnosing and servicing integrated credit card readers, chip-and-pin units, or unattended payment hardware.
• Hands‑on Networking Basics
• IP Setup & Connectivity: Ability to configure basic IP addresses, subnetting, and network settings on hardware components.
• Cabling & Hardware: Direct experience with cable crimping (RJ45/Cat5e/Cat6), patch panel connections, neat cabling containment, and connecting network switches (e.g., Moxa industrial switches).
• Electrical Safety
• Electrical Isolation: Safe isolation of low‑voltage systems and mains power supplies before carrying out maintenance or component replacement.
• Comfort reading basic wiring diagrams and using multi-meters/test tools safely around power supplies.

Desirable Experience (Strong Advantage)

While full product training is provided, candidates with prior experience in any of the following will be prioritized:

• Barriers & Access Control: Servicing or installing automated car park barriers, gate systems, or access controllers.
• ANPR / CCTV Cameras: Basic alignment, installation, or troubleshooting of ANPR (Automatic Number Plate Recognition) or IP CCTV camera units.
• Routers & Switches: Configuring industrial switches, routers, or local wireless/wired network infrastructure.

Key Responsibilities

• Carry out scheduled preventative maintenance (PPM), servicing, and emergency repairs across Essex and surrounding areas.
• Troubleshoot complex electromechanical, low‑voltage electrical, and software‑related faults on kiosks, barriers, and cameras.
• Install, terminate, test, and patch network cabling on client sites.
• Perform safe electrical isolations prior to conducting internal repairs or modular replacements.
• Deliver a high standard of client‑facing customer service while maintaining accurate site reports.