Field Service Engineer

Chubb Fire & Security Group; Chalfont St. Peter; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Company vehicle for private use

25 days holiday + bank holidays

Company pension 5% matched

Death in Service x4

Uniform, PPE, tools and ongoing培训

Job summary

Frontline Security Solutions, part of the Chubb family, seeks a Service Engineer to cover London and the South East. You will provide first-line service and routine maintenance to company and third-party products across the region, with a background in security, electrical, or telecoms.

Full UK driving licence and customer-focused service are essential. Joining this national leader offers long-term career growth, a competitive benefits package, and ongoing training.

Qualifications

• Good basic education and ideally a relevant qualification in the electrical/electronic industry.
• Field Service Experience.
• IT skills (computer literate).
• Good level of Customer Service experience.
• IPAF, ECS, CSCS, Safety Passport holder or similar would be beneficial.
• Full UK driving license

Responsibilities

• Repair, maintain and service systems in accordance with company procedures and system specifications.
• Ensure documentation matches installed systems and inform Supervisor if deviations.
• Keep on-site areas clean and tidy.
• Ensure client satisfaction during visits and project a high level of quality customer service.
• Complete timesheets, work reports, and service/expense documentation accurately and promptly.
• Use and maintain company property, tools, ladders, and vehicles properly.

Skills

Field Service Experience

Customer Service

IT Skills

Driving Licence (UK)

Education

Basic education

Electrical/Electronic qualification

Job description

We're looking to add a Service Engineer to our team here at Frontline, to cover London in the main and the South East too. A key hire for us, this Engineer will provide first-line service and routine maintenance activities and support to all the company & third-party products in use, throughout the region. Ideally from a Security background we'd also consider Engineers from Electrical or Telecoms too.

At Frontline Security Solutions, you will join a leading Enterprise Security Integrator operating in 67 countries. We have been protecting communities and assets for over 25 years. As part of the Chubb family, we have an exciting future ahead filled with lots of opportunities for you to grow and develop. Together with your help and desire, we can grow together and make the world a safer place.

People are at the heart of everything we do, and your well-being is important to us. That's why we protect people first and are committed to keeping you safe, secure, and happy in your career.

Salary

Excellent basic and OTE

• Stable, long term career with a leading national business
• 25 days holiday plus bank holiday
• Holiday purchase scheme
• Vehicle
• Digital GP
• Company vehicle - this can also be used for private use
• Company pension 5% matched
• Death in Service x4
• Employee Referral Scheme (£1,000)
• Uniform, all PPE, tools and ongoing training provided

Responsibilities

• To repair, maintain and service systems in accordance with the relevant company procedures, engineer instructions and specific system specifications.
• To ensure that if the installed system differs from the specification that the relevant documentation is complete and it is brought to the attention of the relevant Supervisor.
• To ensure that all working areas on site are left in a clean and tidy state.
• To ensure that the client is satisfied in all aspects of the installation, maintenance and service visits prior to leaving site, and to project a high level of Quality Customer Service at all times.
• To ensure that relevant documentation is fully completed in an accurate and timely manner, this includes timesheets, work reports, service reports and expense claims.
• To ensure that all Company property is used and maintained in the proper manner, including special tools, ladders and Company vehicle where appropriate.

Qualifications / Experience / Knowledge

• Good basic education and ideally a relevant qualification in the electrical/ Electronic industry.
• Alternatively able to demonstrate in depth knowledge through assessment.
• Field Service Experience.
• Good standard of IT skills. (Computer Literate).
• Good level of Customer Service experience.
• IPAF, ECS, CSCS, Safety Passport holder or similar would be beneficial.
• Full UK driving license

Additional Information

About Us, Our Culture & What We Can Offer You

At Frontline Security Solutions, you will join a leading Enterprise Security Integrator operating in 67 countries. We have been protecting communities and assets for over 25 years. As part of the Chubb family, we have an exciting future ahead filled with lots of opportunities for you to grow and develop. Together with your help and desire, we can grow together and make the world a safer place.

People are at the heart of everything we do, and your well-being is important to us. That's why we protect people first and are committed to keeping you safe, secure, and happy in your career.