Field Service Engineer

Midwich Limited; Bracknell; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading technology distributor seeks a highly skilled Field Service Engineer to manage AV and LED systems in various sectors, ensuring client satisfaction with technical support, troubleshooting, and project management. The role requires strong technical expertise and excellent communication skills, along with a customer-centric mindset.

Benefits

Contributory Pension Scheme

Private Health Care

Life Cover

Paid Sickness Leave

Qualifications

• Proven engineering experience in LED video wall technology.
• Experience with video commissioning on LED processors.
• Knowledge of IP network configuration.

Responsibilities

• Perform on-site diagnostics and preventive maintenance on AV/LED systems.
• Execute video system commissioning, including calibration and validation.
• Collaborate with teams for accurate fault resolution.

Skills

Customer Centric Mindset

Problem Solving Skills

Strong Organisational Skills

Job description

About Us
PSCo are the UK’s leading value-added distributor and trade-rental house to the world’s top display brands including Absen, LG, Samsung, Sharp/NEC, Sony and Epson. For over 25 years, we have been pioneering the latest ‘big screen’ technologies including cutting-edge LED, large venue projectors and powerful image processing and media servers.

We work with system integrators, resellers and rental companies to deliver impactful display solutions and we provide a comprehensive support model to empower our channel partners throughout every phase of the project. From demonstration and specification, installation and commissioning, through to aftercare support and training.

PSCo is part of the Midwich Group, a specialist audio visual distributor with operations across UK and Ireland, Continental Europe and Asia-Pacific.

About the Role
We are seeking a highly skilled and motivated Field Service Engineer with hands-on experience in LED video wall systems, professional AV systems, and video commissioning. The ideal candidate will play a critical role in the servicing, troubleshooting, and commissioning of complex LED & AV setups in various environments including corporate, entertainment, broadcast, and retail sectors.
This is a customer-facing role that requires technical expertise, excellent communication skills, and the ability to manage field projects from start to finish, including providing video processing commissioning to meet client specifications.

What you will be doing in this role
• Perform on-site diagnostics, repairs, and preventive maintenance on AV/LED display systems and related control equipment
• Execute video system commissioning, including color calibration, pixel mapping, signal routing, and system validation
• Provide remote and on-site technical support and troubleshooting assistance
• Collaborate with system sales teams, project managers, engineering teams and the service desk to deliver accurate fault resolution within service level agreement of the contract.
• Conduct system handovers, testing, and customer training to ensure full functionality and client satisfaction
• Maintain detailed service reports, system documentation, and issue logs
• Provide remote and on-site technical support and troubleshooting assistance
• Support continuous improvement by identifying recurring technical issues and in conjunction with the Prodcut & Projects team work with our vendor partners on improvements.



What you will bring to the role
• Proven engineering experience in LED video wall technology
• Proven experience in Video Commissioning on LED video processors and media servers (Datapath, Green Hippo, TVOne, Novastar)
• Ideally Experience in products from the following brands; Absen, Samsung, LG, NEC, Sony
• Knowledge of IP network configuration
• Customer Centric Mindset
• Passionate about high standards, fault finding and resolution.
• Process Management
• Experience with Windows operating systems
• Strong Organisational Skills
• High Communication Skills
• Problem Solving Skills
• Valid driving license and willingness to travel

Why you should work here
• Contributory Pension Scheme
• Private Health Care
• Permanent Health Scheme
• Life Cover
• Profit Related Pay
• Paid Sickness Leave
• Staff Purchase Scheme
• Discounts from Local Businesses (dependant on location)
• Recruitment Finders Fee
• Employee Assistance Programme (EAP)
• Reduced Gym Membership (dependant on location)
• Cycle to Work Scheme
• Free Car Parking
• Shares Programme

Midwich Group is an equal opportunity employer and welcomes applicants from all backgrounds. If you meet the qualifications and are interested in this opportunity, please submit your resume and cover letter for consideration.

Please quote "Field Service Eng" when applying for this position.

If you are interested in applying for this position, please contact Human Resources