Field Service Engineer

Utilise Recruitment Ltd.; Birmingham; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Company vehicle

Fuel card

First fix bonus

Phone & laptop

Pension

Holiday + bank holidays

Training & development

Benefits package

Job summary

Utilise Recruitment Ltd on behalf of an established technology solutions provider invites applications for a Field Service Engineer to install, service and troubleshoot car parking systems, ANPR and kiosks across the Midlands.

Based primarily in Birmingham, the role requires strong IP networking, Windows OS and fault‑finding skills, with a company vehicle and on‑call rota included in the package. DOE salary up to £35,000 plus full benefits and first‑fix bonus scheme.

Qualifications

• Experience in Field Service/IT/Network/Electronic engineering roles.
• Strong knowledge of TCP/IP, LAN/WAN, switches/routers, Windows OS.
• Able to diagnose hardware and software faults and support network equipment.
• Full UK Driving Licence and ability to work independently on multiple sites.

Responsibilities

• Install, commission and maintain car park management systems.
• Service and support parking kiosks, ticketing and access control.
• Diagnose faults in IP networks, switches/routers, ANPR software.
• Maintain Windows-based software and payment/kiosk hardware.
• Carry out preventative and corrective maintenance visits.
• Configure networked devices and troubleshoot connectivity.
• Prepare service reports and documentation.
• Meet customer SLA and response times.
• Provide on-site customer support and on-call rota.

Skills

TCP/IP networking

LAN/WAN

Network switches

Windows OS

Remote diagnostics

Fault finding

Hardware faults

Driving licence

Independent field work

Job description

Field Service Engineer

Car Parking Systems, ANPR & Kiosk Solutions

Location: Birmingham (Field-Based)

Salary: Up to £35,000 DOE + Company Vehicle + Full Benefits Package + First fix bonus scheme

Job Type: Full-Time, Permanent

The Opportunity

We are recruiting on behalf of an established technology solutions provider operating within the parking management and intelligent transport sectors. Due to continued growth, they are seeking a Field Service Engineer to support, maintain and troubleshoot a range of car parking systems, payment kiosks, ANPR technology, network infrastructure and associated software platforms across customer sites throughout the Midlands and surrounding regions.

This role would suit a technically minded engineer with experience in IP networking, software troubleshooting, IT systems, electronic fault finding and field-based customer support.

Key Responsibilities

• Installation, commissioning and maintenance of car park management systems.
• Service and support of parking payment kiosks, ticketing equipment and access control systems.
• Diagnose and resolve faults relating to:
  • IP networks and communications
  • Switches, routers and network-connected devices
  • ANPR cameras and associated software
  • Windows-based operating systems and applications
  • Payment and kiosk hardware
  • Electronic components and peripheral devices
• Carry out preventative and corrective maintenance visits.
• Configure networked devices and troubleshoot connectivity issues.
• Investigate software-related incidents and liaise with internal technical support teams where required.
• Complete service reports and documentation accurately.
• Ensure customer SLA and response time requirements are consistently achieved.
• Provide a high level of customer service and technical support on-site.
• Participate in an on-call rota as required.

Skills & Experience Required

Essential

• Previous experience in a Field Service Engineer, IT Support Engineer, Network Engineer or Electronic Engineer role.
• Strong knowledge of:
  • TCP/IP networking
  • LAN/WAN environments
  • Network switches and routers
  • Windows operating systems
  • Remote diagnostics and fault finding
• Ability to diagnose both hardware and software faults.
• Experience supporting network-connected equipment.
• Good understanding of electronic and electro-mechanical systems.
• Excellent problem-solving and communication skills.
• Full UK Driving Licence.
• Ability to work independently across multiple customer sites.

Desirable

• Experience with ANPR systems.
• Knowledge of parking management systems, ticketing systems or payment kiosks.
• Understanding of CCTV, access control or intelligent transport technologies.
• CompTIA Network+, Cisco, Microsoft or similar certifications.
• Experience working within a service-level agreement (SLA) driven environment.

What's On Offer

• Salary up to £35,000 depending on experience.
• Company vehicle.
• Company fuel card.
• First fix bonus scheme.
• Mobile phone and laptop.
• Pension scheme.
• Holiday allowance plus bank holidays.
• Ongoing technical training and career development.
• Full benefits package.
• Opportunity to work with innovative parking and smart technology solutions.

Ideal Candidate

You will be a proactive and customer-focused engineer who enjoys troubleshooting complex technical issues across software, networking and electronic systems. Comfortable working independently in the field, you'll take pride in delivering a first-class service while supporting business-critical technology for a varied customer base.