Field Service Engineer

TN United Kingdom; Ashford; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic Field Service Engineer to join their team. This role involves engaging with customers, conducting safety assessments, and performing diagnostics and repairs on diesel engines. With a focus on high-quality service and adherence to safety standards, you will be part of a team that values training and development. This position offers the opportunity to work with cutting-edge technology and provides a service van, laptop, and mobile phone. If you are a motivated self-starter with a passion for engineering, this could be the perfect opportunity for you.

Benefits

Service Van

Laptop

Mobile Phone

Distributor-Level Training

Access to Industry-Leading Facilities

Qualifications

• Minimum 5 years' experience in field service with customer interaction.
• Proficient in diagnosing diesel engines and electrical systems.

Responsibilities

• Conduct safety assessments and perform complex diagnostics on engine problems.
• Carry out overhauls, repairs, and preventative maintenance on Perkins engines.

Skills

Interpersonal Skills

Problem-Solving Skills

Planning and Organization

Attention to Detail

Health & Safety Standards

Education

NVQ Level 3 in Engineering

Tools

Diagnostic Tools and Equipment

Job description

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DiPerk Power Solutions is the authorized OEM distributor for Perkins in the UK and Ireland, providing support for repairs and servicing of plant, electric power, agricultural, or marine equipment.

Major Job Functions:

1. Customer Communication: Engage with customers/end users to understand procedures, adhere to site requirements, and provide estimated arrival times. (10%)
2. Pre-task Assessments: Conduct safety assessments to ensure site and task safety aligning with Diperk/Finning standards. (20%)
3. Diagnosis and Reporting: Perform complex diagnostics on engine problems, including mechanical and electrical issues, and update customers with findings. Prepare detailed reports for quotes. (25%)
4. Parts Identification and Requisition: Determine necessary parts, requisition them, and coordinate delivery schedules for service planning. (10%)
5. Engine Overhauls and Repairs: Carry out overhauls, repairs, and preventative maintenance on Perkins engines, including component removal, dispatch, and reinstallation. (25%)
6. Support and Availability: Support call-outs for breakdowns, including overtime and travel across the UK, with occasional overnight stays. (10%)

Specific Skills:

• Ability to work independently and as part of a team
• Strong interpersonal skills for positive relationship building
• Excellent planning, organization, and ability to work under pressure
• Adherence to processes and best practices
• Effective problem-solving and analytical skills
• Motivated, dynamic self-starter
• High attention to detail
• Champion health & safety standards

Knowledge:

• Proficiency with diagnosis tools and equipment
• In-depth knowledge of Diesel engines, including electrical systems and aftertreatment
• Understanding of Power Generation systems
• Warranty processes (desirable)

Accountability:

• Conduct site risk assessments and prepare method statements
• Inspect and test completed machines, report defects, and ensure safety compliance
• Complete service reports and warranty documentation for billing

Education & Experience:

• NVQ Level 3 or equivalent in engineering
• Minimum 5 years' experience in field service
• Experience with customer interaction, heavy earth-moving, construction, static machines, and power generation
• Full UK driving license

The role includes provision of a service van, laptop, mobile phone, and distributor-level training using advanced diagnostic equipment.

As part of the Finning Group, DiPerk offers access to industry-leading facilities, technology, tooling, safety, and quality standards.

If you are interested in working for a global organization with top-tier training and a competitive package, apply online today!

Finning values diversity and is an equal opportunity employer. We encourage applications from all backgrounds and provide reasonable accommodations during recruitment for individuals with disabilities.