Field Service Engineer

Crowcon; Abingdon; On-site; GBP 36,900 - 45,100; Full time

Benefits offered by this job

Paid Overtime

Company Van

Generous pension plan

25 days holiday

Job summary

Crowcon, based in Abingdon, is looking for an Electronics Field Service Engineer to maintain and repair gas detection equipment. The successful applicant will receive full training and must live in the Derby & Stafford area.

This role entails ensuring equipment is fully operational and providing exceptional customer service while conducting site visits. Benefits include paid overtime, a company van, and generous pension contributions.

Qualifications

• Full product training provided by Crowcon.
• Experience in electronic equipment servicing preferred.

Responsibilities

• Maintain, repair and commission gas detection equipment.
• Provide customer training once experienced.
• Complete service reports accurately and on time.

Skills

Electronics/electrical knowledge

Customer communication skills

Troubleshooting/repair experience

Full UK driving license

Education

HNC/HND in electronics/electrical field

Job description

Help grow a safer, cleaner, healthier future for everyone, every day.

Electronics Field Service Engineer – Based Derby / Stafford area – £41,000 starting salary plus overtime package

Crowcon Detection Instruments Ltd. is looking to recruit to the Field Service department an Electronics Field Service Engineer to maintain, repair and commission gas detection equipment. No previous experience in gas detection products is necessary as full product training will be provided. The successful candidate will need to live in the Derby & Stafford area to primarily cover customers in and around that area.

Company

Crowcon Detection Instruments Ltd, 172 Brook Drive, Milton Park, Abingdon, Oxfordshire, OX14 4SD.

About Us

We have been designing and manufacturing life‑saving products for 50 years, protecting people from toxic and flammable gases.

Crowcon Detection Instruments Ltd. is a wholly owned subsidiary of Halma plc. Halma’s purpose is growing a safer, cleaner, healthier future for everyone, every day. Halma is a market leader in specialist safety, health, and environmental technologies, a global group of businesses developing solutions that push the boundaries of science and technology. Headquartered in the UK, Halma is one of the top performing businesses in the FTSE 100 index with many years of record revenues and profits. The group has nearly 50 businesses operating through three sectors (Medical, Environmental & Analysis and Safety) in more than 20 countries and major operations in Europe, North and South America and Asia, supplying customers in 160 countries and employing more than 8,500 people worldwide.

Crowcon’s vision is: a world where gas hazards never cost a life.

Crowcon’s Values

• Do the right thing
• Own the outcome
• Work as one

What will you be doing?

As a member of the Field Service Team, you will be responsible for providing exceptional support and customer service to all customers as well as attending customers sites to perform proactive maintenance, repairs and commissioning of our products. Your main duties will include:

Duties

• Servicing, calibrating and repairing electronic gas detection equipment to the relevant standards.
• Ensure all serviced products are tested and left fully operational and – demonstrated to the site responsible person (recorded as such on service paperwork).
• Support other team members on jobs that require multiple engineers.
• Provide customer ‘user training’ when required – once experienced.
• Work closely with the Service Admin team making sure jobs are scheduled efficiently and meeting customers’ requirements.
• Ensure service reports are completed accurately and submitted for processing on time.
• Complete RAM’s and POWRA’s when required (training given).
• Responsible for van stock holding and calibration gas holding, ensuring that it is appropriate for the customer base in your region, and that life‑critical components are cycled regularly to ensure we can offer a first‑time fix where possible.
• Ensure all personal PPE is maintained within inspection expiry dates, all service clothing is clean and respectable at the start of the day, and all service equipment is ‘up to date’ and operational.
• Cover a geographical area based from the Derby & Stafford area and other areas to cover 2-man jobs.

Your Skills & Experience

• HNC / HND in an electronics/electrical field or equivalent technical qualification preferred. Crowcon will provide full product training.
• Previous Field Service Engineering experience would be an advantage, but not necessary.
• Experience in electronic equipment service, troubleshooting/repair.
• Commissioning and/or installation experience desirable.
• Excellent customer communication skills in both writing and verbal.
• Full UK driving license essential.
• Confined Space, IPAF and Safety Passport is preferable, but full training provided.
• The role can be physically demanding when using access equipment and when occasionally accessing confined spaces.

About You

• You inspire with your passion and values.
• You are culturally sensitive.
• You are a collaborative team player.
• You are straightforward and have no interest in business / internal politics.
• You are curious and disrupt the status quo.

Company Benefits

• Paid Overtime 1.5x hourly rate, double time on Sundays authorised when there is a requirement.
• 37.5 hour week contractually
• Travel Time included in paid working hours.
• Company Van & Credit Card
• Generous company pension (up to 10.5% matched)
• Company shares
• Health cash plan (Medicash)
• Eyecare scheme (with Specsavers)
• Corporate life insurance
• 25 days holiday
• Birthday off (after 1 year of service)
• Optional 3 days holiday purchase
• 14 weeks paid maternity, paternity, adoption leave.
• Employee assistance programme
• Learning and development opportunities
• Salary sacrifice car leasing