Field Service & Cleaning Operations Manager

Mitie Cleaning & Hygiene Services; Peterborough; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Virtual GP

Salary Finance

Extra holiday scheme

MiDeals discounts

Cycle-to-work

Life cover

Enhanced pension

Share plan

Mitie Stars awards

Job summary

Mitie Cleaning & Hygiene Services is seeking a Service Support Manager for a mobile role across Peterborough and Northampton areas. The role oversees cleaning services at multiple retailer sites, requires a UK driving licence, and involves wage administration, HR queries, and site audits.

You will lead a mobile cleaning operation, cover holidays and sickness, and ensure compliance with Health & Safety, HR, and QHSE standards across sites.

Qualifications

• Previous experience managing large teams.
• Excellent customer service and communication skills.
• Strong organisational and time management abilities.
• IT literacy, especially in Microsoft Office.
• Full UK clean driving licence (company car provided).

Responsibilities

• Build strong relationships with contract clients and conduct audit inspections.
• Monitor performance against SLAs and cleaning specifications.
• Manage daily employee wages and ensure Health & Safety compliance.
• Follow statutory Fire and Safety regulations to mitigate risks.
• Ensure service delivery across multiple contracts aligns with company policies and procedures (HR, QHSE, RTW, Vetting, Compliance).

Skills

People management

Customer service

Communication

Time management

Organisational skills

IT literacy

Tools

MS Office

Job description

Mitie Cleaning & Hygiene Services is seeking a Service Support Manager for a mobile role across Peterborough and Northampton areas. The role oversees cleaning services at multiple retailer sites, requires a UK driving licence, and involves wage administration, HR queries, and site audits.

You will lead a mobile cleaning operation, cover holidays and sickness, and ensure compliance with Health & Safety, HR, and QHSE standards across sites.