Field Sales Manager - UK

Charlotte Tilbury Beauty Inc.; Greater London; On-site; GBP 42,000 - 65,000; Full time

Job summary

Charlotte Tilbury Beauty Inc. is seeking a Field Sales Manager to lead defined area teams, deliver market-leading retail sales, and ensure a magical customer experience across the area retail estate.

You will drive profitability, meet KPI targets, build high‑performing Store Leader teams, forecast with the commercial team, execute store and product launches, and champion omni‑channel initiatives. This role requires inspirational leadership, commercial acumen, and close collaboration with

Responsibilities

• Lead defined area teams to deliver market leading retail sales and growth.
• Drive profitability and sustainability through retail sales and superior customer experience.
• Manage and develop store leaders, ensuring clear objectives aligned with sprint processes.
• Feed forecasts with the commercial team and align targets with regional managers.
• Lead initiatives on engagement and inclusive culture, and execute retail and product launches.

Job description

Field Sales Manager - UK Fixed Term Contract 12 months

About Charlotte Tilbury Beauty Founded in 2013 by world‑renowned makeup artist and beauty entrepreneur Charlotte Tilbury CBE, Charlotte Tilbury Beauty has transformed the global beauty industry with one mission: to empower everyone, everywhere to look and feel like the most confident version of themselves. With our easy‑to‑use, easy‑to‑choose, easy‑to‑gift icons, we've become one of the most talked‑about beauty brands on the planet - and the magic is only growing. Today, we're a global beauty phenomenon, scaling at record speed across 50+ markets with over 3,000 Dream Team members bringing the Tilbury magic to life every single day. Across the world, our Retail Teams and Magic Offices work hand‑in‑hand to shape the Charlotte Tilbury experience - from the glamour of London and the style capitals of Europe, to the energy of the Americas, the vibrant beauty hubs of the Middle East and the fast‑growing innovation centres across APAC. Every region brings its own sparkle, culture and community, creating the unmistakable magic of Team Tilbury. We're bold. We're disruptive. We're powered by creativity, innovation and industry‑leading tech. And as we continue to break records across countries, channels and categories, we're looking for extraordinary talent to join us.

About the role

The Field Sales Manager role is responsible for leading defined area of teams to deliver market leading retail sales and growth. They will be instrumental in driving profitability and sustainability through retail sales and ensuring that we provide consistent magical customer experience across the area retail estate. The Field Sales Manager will demonstrate inspirational field team leadership and commercial acumen; consistently striving for excellence, delivering against profit objectives, and championing the Charlotte Tilbury Beauty culture. They will strive to exceed in all Key Performance Indicators including: footfall and conversion, average transaction value, customer experience, data capture, social advocacy and eNPS scores both in the air and on the ground.

As a Field Sales Manager you will Drive commercial Leadership of the area Deliver retail sales in line with forecast commitments, achieving total retail sales across the area, delivering regional performance, and driving ongoing KPI improvement (covering new customer acquisition, ATV, and return booking) Feed into the store level forecasts set by the commercial team, and align on associated targets with the Regional Sales Manager Build a High Performance Team of Store Leaders Lead and manage the team of Managers in your region, ensuring each manager has clear objectives in line with the sprint process Manage efficiency between both physical and virtual store visits and the field relationship between yourself and the Field Training Manager Work with the Retail People Partner of the region to support you in the delivery of your people plan, which will be drafted in collaboration with the Field Training Manager. Lead initiatives and actively encourage action plans to address engagement needs identified from Employee Survey, building a culture of inclusion and motivation within your defined area Work alongside the Field Training Manager to ensure commercial and training needs are met within the region Develop and Execute the Retail Strategy Work in close collaboration with the Field Training Manager and commercial and marketing teams to develop a launch and sustain plans for every new store launch and/or product launch. In which all Charlotte Tilbury Beauty stores reach #1 ranking. Champion the differentiation of the department store concession ( INSERT DEPARTMENT STORES OF REGION), contributing to the marketing and service initiatives in both environments, based on customer and store insight. Work closely with the Pro Artistry team to support the creation of artistry centres of excellence in our flagship stores and a high level of artistry in all Identify and capitalise on opportunities to drive brand awareness, performance, and market share across the region, with a particular focus on the social presence of the retail teams Set standards across the estate for executional excellence, supporting the development and embedding of new processes and working cross-functionally to improve brand presentation and NPD moments in store Work with the Retail Operations Team to ensure communication with the store teams is effective and timely and feedback fluidly where improvements can be made Always drive the omnichannel sales number as well as encouraging social advocacy initiatives from the teams Maximise productivity of stores and artists, supported by the People team, by always ensuring in every store that we have the 'right people in the right place, at the right time' and optimal contract coverage that is right for the business Have good relationships with local retail partners to optimise brand presence and capitalise on incrementa