Business Manager - New Counter

Charlotte Tilbury Beauty; Metropolitan Borough of Solihull; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Structured induction programme

Career development support

Exclusive product launches

Rewards platform access

Life assurance

Job summary

A global beauty brand in Solihull seeks a Business Manager to lead a team in achieving sales targets and delivering outstanding customer experiences. The role involves managing recruitment, productivity reporting, and ensuring brand compliance. Candidates should have strong leadership and emotional intelligence, and a passion for beauty and retail. Full-time position with structured career development and exclusive product launches.

Qualifications

• Experience in retail management, preferably in a beauty or luxury sector.
• Strong leadership skills and ability to drive team performance.
• Proven capability in managing inventory and sales metrics.

Responsibilities

• Deliver productivity reports to the Field Sales Manager.
• Drive sales success through team motivation.
• Manage recruitment and training of team members.
• Schedule monthly rotas; payroll budgeting and forecasting
• Liaise with host store partners and senior stakeholders; ensure brand policies
• Monitor stock levels; analyze data for stock decisions
• People planning and talent succession
• Handle complex people matters with policy guidance
• Own end-to-end recruitment; provide a magical candidate experience
• Identify training needs with Field Training Manager; provide advancement feedback
• Drive KPI performance to achieve market leading results and maintain #1 growth
• Deliver best customer experience with the brand service methodology
• Own counter metrics; manage future risks and opportunities
• Plan for the calendar year with launches and market impact
• Entrepreneurial; propose plans, events and activities to unlock commercial success
• Adhere to health and safety guidelines
• Maintain grooming standards; inspire the team
• Be naturally creative; seek ways to over perform
• Entrepreneurial mindset; focus on why to reach wow results
• Be assertive with energy and drive to succeed
• Demonstrate emotional intelligence and engaging interpersonal skills
• Build and maintain strong relationships with team and stakeholders
• Act with integrity and ownership

Skills

Sales motivation

Team leadership

Customer experience

Emotional intelligence

Entrepreneurial mindset

Job description

Overview

Business Manager, Charlotte Tilbury, John Lewis & Partners, Solihull — Full-time position.

Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.

Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.

Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.

Responsibilities

• Deliver weekly and monthly productivity reporting to the Field Sales Manager
• Driving sales success through motivation of the team to hit daily and monthly KPI targets
• Leading a #1 team through daily briefs, performance 121 meetings, tilbury theatre eventing and general line management
• Monthly rota scheduling, payroll budgeting and forecasting (responding to trading conditions)
• Working and liaising with host store partners and senior stakeholders, ensuring brand compliance with policies and procedures
• Monitor stock levels through managing sales, audits and counts, analysing all information available to provide proactive counsel to the Field Sales Manager on stock lines
• People planning, ongoing talent management and succession planning of the team
• Acts with integrity when dealing with complex people matters, adhering to People policies and processes, seeking advice and guidance when necessary
• Owning the end-to-end recruitment process in your store, proactively sourcing exceptional talent and providing a magical candidate experience to all applicants
• Identify the training needs of the team in collaboration with the Field Training Manager and provide feedback about advancement in opportunity areas
• Drive and build your business KPI performance to achieve market leading results and maintain #1 ranking and #1 growth
• Ensure the best customer experience is being delivered, embedding the magic service methodology, and building brand awareness by creating lasting emotional connections with customers
• Own your counter metrics and unlock the steps that need to be taken to manage future risks and opportunities
• Think limitlessly with your plan for the calendar year with consideration for New Product Launches, and activity/market impacts from the previous year of trade
• Entrepreneurial with proposing plans, events and other limitless activity to unlock commercial success
• Adhere to health and safety guidance in the workplace
• Execute flawless grooming standards, inspiring your team to be and feel the best versions of themselves
• Naturally creative, seeking innovative ways to over perform and deliver
• An entrepreneurial mindset, focusing on the ‘why?' and taking risks to reach for ‘wow' results
• Assertive with energy and drive to succeed
• Strong emotional intelligence and engaging personable skills that can be adapted to suit
• Ability to build and maintain strong relationships with your team and stakeholders
• Acts with integrity and isn't reluctant to hold ownership

Why join us?

• We offer a structured induction programme - Charlotte's Magic Academy. This exclusive and bespoke induction trains on all aspects of the role that you will need to succeed in providing red carpet customer experience with follow up training provided during your first months of employment. Focusing on artistry and commerce, you will gain a full understanding of our artistry and service expectations
• Structured career development - our team of industry experts are here to support and work with you to explore your learning potential and career goals
• You receive exclusive launches of our incredible products before anyone else - not only that, but you even receive a full Charlotte Tilbury Look on completion of Charlotte's Magic Academy so you can be a true brand advocate
• Access to Tilbury Treats - our very own rewards platform allowing you to save money and gain ‘money can't buy' discounts on anything from gym memberships to cinema tickets
• Other fabulous benefits such as life assurance, birthdays off work, team sales incentives and many more

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.

If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Industries

Industries

• Technology, Information and Internet