Field Retentions Engineer

The Productivity Institute, LLC; Luton; On-site; GBP 24,000 - 50,000; Full time

Job summary

An exciting opportunity awaits as a Field Retentions Engineer with a leading provider of monitored security systems. In this role, you will engage with customers, providing expert advice and solutions to ensure their security needs are met. Your responsibilities will include servicing alarms, managing customer relationships, and resolving high-level complaints. The company values its team members and offers a comprehensive benefits package, including a company van, uncapped commission, and opportunities for career progression. Join a dynamic team that champions diversity and inclusion while making a difference in customers' lives.

Benefits

Company van provided

Fuel card for business miles

Company smartphone

Birthday off

Uncapped commission scheme

Employee alarm discount programme

Employee referral cash bonus scheme

Gym Flex

Pension plan

Private Health Care plan

Qualifications

• 1+ year experience in Engineering/Technical/Retentions/Sales preferred.
• Strong communication skills and customer-oriented mindset.

Responsibilities

• Service customer alarms and advise on security solutions.
• Manage customer relationships and troubleshoot issues.
• Install and maintain Verisure security systems.

Skills

English communication skills

Customer orientation

Technical assistance

Complaint resolution

Sales experience

Education

Engineering/Technical/Retentions/Sales experience

Tools

Company van

Company smartphone

Fuel card

Job description

Field Retentions Engineer - salary potential: £45,000 per annum (OTE)

Location: Luton & surrounding areas

Salary: £24,500 basic increasing with role progression plus uncapped commission (up to 50k OTE)

Job type: Full Time (40hrs per week)

Shift Pattern: 9am to 6pm (Mon-Fri)

Holidays: 29 days’ annual leave including bank holidays, increasing to 31 days after 1 years' service

We have an exciting new job opportunity open at Verisure Service for a Field Retentions Engineer!

*MANUAL DRIVERS LICENSE REQUIRED*

Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.

As a Field Engineer, you will be servicing customers’ alarms as well as advising them on the best security and safety solutions, providing class leading expertise in order to retain the accounts of customers in the cancellation process.

As a Field Retentions Engineer, you will be:

• Dealing with escalated high-level complaints
• Installing and providing technical assistance and routine maintenance to Verisure security systems at our customers' premises with a focus on “first time fix” solutions.
• Providing a detailed, informed walk-through of the Verisure Alarm system.
• Establishing, building and managing strong long-term customer relationships
• Identifying reasons why the customer is thinking of leaving and establishing benefits that will improve the customer experience
• Ensuring we are always promoting what is currently best for customer security solutions in order to retain customer accounts
• Troubleshooting any issues and repeat false alarms that may arise.
• Managing stock materials and company vehicle maintenance in line with schedules.

Required criteria:

• Strong English communication skills and a good team player
• Ability to start and keep conversation going, taking over the responsibility of resolving ongoing issues
• Striving to achieve performance and customer targets to earn bonus
• Customer oriented, genuinely passionate about providing an amazing experience through every interaction
• A clean manual driving licence
• Engineering/Technical/Retentions/Sales experience: 1 year (preferred)

Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience:

• Company van provided with optional personal use
• Fuel card provided for business miles only
• Company smartphone
• Birthday off
• Uncapped commission scheme based on productivity
• Employee alarm discount programme
• Employee referral cash bonus scheme
• Gym Flex
• Pension plan
• Private Health Care plan
• Career progression with excellent growth opportunities.
• PerkBox - discounts at local restaurants, attractions, and retail outlets.

Verisure Career Opportunities

A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to help you develop new skills.

Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers.

Diversity & Inclusion

Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process; we are happy to help.

Ready to join our team
and make your dream job a reality? Apply today and we’ll get in touch!

Be you. Be more. Be Verisure.

All employees must complete a DBS check, provided by Verisure to all successful candidates.