Field Retentions Engineer

Prodinst; Luton; On-site; GBP 24,000 - 50,000; Full time

Job summary

An established industry player is seeking a Field Retentions Engineer to join their dynamic team in Luton. In this exciting role, you will be responsible for servicing and maintaining security systems, addressing customer concerns, and building long-term relationships. The ideal candidate will possess strong communication skills and a customer-oriented mindset, with a passion for providing exceptional service. This position offers a competitive salary, uncapped commission potential, and a comprehensive benefits package, including a company van and personal development opportunities. If you're ready to make a significant impact and grow your career, this is the opportunity for you!

Benefits

Company van provided

Fuel card for business miles

Company smartphone

Birthday off

Uncapped commission scheme

Employee alarm discount programme

Employee referral cash bonus

Gym Flex

Pension plan

Private Health Care plan

Qualifications

• 1 year of engineering, technical, or sales experience preferred.
• Strong communication and customer service skills are essential.

Responsibilities

• Install and maintain security systems while ensuring customer satisfaction.
• Manage stock materials and vehicle maintenance effectively.

Skills

English communication skills

Customer-oriented

Problem-solving

Sales experience

Education

Engineering/Technical background

Tools

Company van

Company smartphone

Fuel card

Job description

Join to apply for the Field Retentions Engineer role at The Productivity Institute, LLC

Salary potential: £45,000 per annum (OTE)
Location: Luton & surrounding areas
Salary: £24,500 basic increasing with role progression plus uncapped commission (up to 50k OTE)
Job type: Full Time (40hrs per week)
Shift Pattern: 9am to 6pm (Mon-Fri)
Holidays: 29 days annual leave including bank holidays, increasing to 31 days after 1 years' service

We have an exciting new job opportunity open at Verisure Service for a Field Retentions Engineer!

• MANUAL DRIVERS LICENSE REQUIRED* Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them. As a Field Engineer you will be servicing customers' alarms as well as advising them on the best security and safety solution, providing class-leading expertise in order to retain the accounts of customers in the cancellation process.

As a Field Retentions Engineer, You Will Be:

• Dealing with escalated high-level complaints
• Installing and providing technical assistance and routine maintenance to Verisure security systems at our customers' premises with a focus on first-time fix solutions.
• Providing a detailed, informed walk-through of the Verisure Alarm system.
• Establishing, building, and managing strong long-term customer relationships
• Identifying reasons why the customer is thinking of leaving and establishing benefits that will improve the customer experience
• Ensuring we are always promoting what is currently best for customer security solutions in order to retain customer accounts
• Troubleshooting any issues and repeat false alarms that may arise.
• Managing stock materials and company vehicle maintenance in line with schedules.

Required Criteria:

• Strong English communication skills and a good team player
• Ability to start and keep conversation going, taking over the responsibility of resolving the ongoing issues
• Striving to achieve performance and customer targets to earn a bonus
• Customer-oriented, genuinely passionate about providing an amazing experience through every interaction
• A clean manual driving licence
• Engineering/Technical/Retentions/Sales experience: 1 year (preferred)

Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience:

• Company van provided with optional personal use
• Fuel card provided for business miles only
• Company smartphone
• Birthday off
• Uncapped commission scheme based on productivity
• Employee alarm discount programme
• Employee referral cash bonus scheme
• Gym Flex
• Pension plan
• Private Health Care plan
• Career progression with excellent growth opportunities.
• PerkBox - discounts at local restaurants, attractions, and retail outlets.

Diversity & Inclusion: Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help.
Ready to join our team and make your dream job a reality? Apply today!
All employees must complete a DBS check, provided by Verisure to all successful candidates.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Civil Engineering