Field Operations Team Lead / Shift Supervisor

Humanoid; Greater London; On-site; GBP 42,000 - 66,000; Full time

Job summary

Humanoid is seeking a Field Service Technician to support deployment, integration, and maintenance of humanoid robot solutions at customer facilities. You will coordinate site activities, supervise a team of Field Operations Associates, and act as the on-site operations lead.

This role requires problem-solving in high-pressure environments, strong mechanical/electrical knowledge, and a customer-centric approach. Travel to UK/Europe sites and collaboration with engineering teams are expected.

Qualifications

• 2–5 years in industrial automation, robotics, or automotive integration.
• Strong mechanical, electrical, and networking knowledge with hands-on troubleshooting.
• Excellent problem-solving and decision-making under pressure.
• Business-fluent English and clear communication.
• Willingness to travel to UK/Europe sites.
• Right to work in the UK.

Responsibilities

• Supervise a team of Field Operations Associates at customer sites.
• Act as on-shift operational leader ensuring tools, parts and equipment are available.
• Supervise SOPs and document learnings from field issues.
• Test product releases and robot capabilities.
• Diagnose hardware and software issues using logs and field observations, performing maintenance as needed.
• Collect and interpret operational data to evaluate robot performance and drive improvements.
• Track and reproduce software/hardware issues, providing feedback to engineering and product teams.
• Tackle production incidents in cooperation with service and engineering teams.
• Serve as the primary on-shift liaison between the site and Humanoid offices.

Skills

Robotics

Industrial automation

Field leadership

Diagnostics

Customer communication

Job description

Here at Humanoid, we believe in a future where robots amplify human potential. That's why we've set out on a mission to build the world's most capable, commercially-scalable, and safe humanoid robots. We're bringing that mission to life with HMND-01 - our rapidly developed humanoid platform being deployed in real industrial environments - and we're growing the team to take it even further.

About the Role

We are seeking a skilled and motivated Field Service Technician to support the deployment, integration, and maintenance of our humanoid robot solutions at customer facilities. As the on-site operations lead, you will coordinate site activities, collect operational data, and supervise a team of Field Operations Associates. This position requires problem-solving skills, sound judgement under pressure, and a customer-centric approach.

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What You'll Do

• Supervise a team of Field Operations Associates, setting and maintaining high standards in a demanding operational setting. This is a hands-on operational and technical leadership role representing Humanoid at customer sites.

• Act as the on-shift operational leader, ensuring that the appropriate tools, spare parts, and equipment are available.

• Supervise standard operating procedures (SOPs) for customer sites and document learnings from field issues.

• Test product releases and robot capabilities.

• Diagnose hardware and software issues using logs, diagnostics, and field observations, performing maintenance where appropriate.

• Collect, analyse, and interpret operational data to evaluate robot performance, identify bottlenecks, and drive continuous improvements.

• Track, document, and reproduce software and hardware issues, providing clear technical feedback to engineering and product teams.

• Tackle production incidents and technical issues in cooperation with service and engineering teams.

• Act as the primary on-shift liaison between the deployed location and Humanoid offices.

Requirements

• 2-5 years of experience in industrial automation, robotics, or automotive integration, deployment, and development.

• Strong technical understanding of mechanical, electrical, and networking systems, with hands-on experience in troubleshooting, assembly, and maintenance. Excellent problem-solving, analytical, and decision-making skills, particularly in high-pressure operational environments.

• Strong communication, documentation, and stakeholder management skills, with the ability to work independently in dynamic customer environments.

• Business-fluent English.

• Flexibility to support future assignments at customer sites and occasional visits to company locations in the UK and Europe.

• Unrestricted right to work and live in the European Union.

What We're Looking For

• Prior experience in warehouse/logistics automation, industrial robotics, or humanoid robotics deployment.

• Working knowledge of a relevant local language (e.g. German).

• Valid Class B (or equivalent) driver's licence.

• Familiarity with software integration and sensor-based automation.

• Experience with commissioning, acceptance testing, or software validation.

• Experience working in complex operational environments.

• Experience working directly with customers in an operational leadership role.