Field Operations Manager – Security & Retail Leadership

Carlisle Support Services; Manchester; Hybrid; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Health and Wellbeing Plans

23 days holiday increasing to 25 after

Discounts and Cashbacks

Paid Volunteering days

Employee Assistance Program

Refer a Friend Scheme

Cycle to Work Scheme

Job summary

Carlisle Support Services is recruiting an Operations Manager to lead the end-to-end employment and operational experience for security officers across Tesco sites. You will recruit, onboard, induct, coach and develop teams, ensuring high standards of service, conduct and customer care.

This is a field-based, multi-site role requiring travel and a proactive leadership style. You'll build strong relationships with Store Managers and Tesco stakeholders, drive improvements, monitor KPIs and ensure

Qualifications

• Experience managing frontline teams across multiple sites.
• Experience in security or retail environments.
• Strong coaching and feedback skills.
• Experience with recruitment and onboarding processes.
• Excellent communication with store managers and stakeholders.

Responsibilities

• Own the officer lifecycle from vacancy to exit and feedback.
• Collaborate with recruitment to identify staffing and interview candidates.
• Ensure pre-employment checks, inductions and training before deployment.
• Visit stores across a wide geography, observe service and coach officers.
• Develop officer conduct, customer interactions and incident reporting.
• Manage employee relations in line with policy and HR support.
• Monitor KPIs, SLAs and customer feedback; drive improvements.
• Escalate serious incidents with proper follow-up.

Skills

SIA Front-line licence

People management

Coaching and development

Recruitment & onboarding

Communication skills

Driving licence

Travel across geographic territory

MS Office & reporting systems

Tools

MS Office

Reporting systems

Job description

Carlisle Support Services is recruiting an Operations Manager to lead the end-to-end employment and operational experience for security officers across Tesco sites. You will recruit, onboard, induct, coach and develop teams, ensuring high standards of service, conduct and customer care.

This is a field-based, multi-site role requiring travel and a proactive leadership style. You'll build strong relationships with Store Managers and Tesco stakeholders, drive improvements, monitor KPIs and ensure