Retail Security Officer Calm Presence & Customer Support

Carlisle Support Services; Ashby-de-la-Zouch; Remote; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Pension scheme

Health & Wellbeing plans

Earned wage access (Stream)

Induction & ongoing training

Career development

Uniform and equipment provided

Funded SIA top up training

Employee Assistance Program

Refer a Friend scheme

Job summary

Carlisle Support Services is recruiting a Retail Security Officer to protect shoppers and staff at Tesco sites. You will deliver a friendly, reassuring security presence, attend to incidents, and help maintain a safe, welcoming environment across shifts.

This role includes 28 hours per week, 25 paid hours, with a competitive hourly rate and full induction. Training and progression opportunities are offered across the UK network.

Qualifications

• Must hold a valid SIA Guarding or Door Supervision licence.
• Background check includes 5 years of verifiable work/address history (BS7858).
• Dependable, punctual and flexible in approach.
• Smart, professional appearance with a friendly attitude.
• Excellent people skills and ability to build trust with colleagues and the public.

Responsibilities

• Ensure safety and wellbeing of colleagues; provide reassurance and empathy.
• Maintain a visible, professional security presence.
• Handle incidents with care and confidence to maintain a peaceful environment.
• Conduct security patrols; deter risks and control access points.
• Engage with the public in a friendly, helpful manner; assist customers.
• Respond to incidents with priority on safety.
• Provide guidance and information; act as first point of contact for customers.
• Follow and manage security procedures; support team collaboration.
• Collaborate with colleagues to foster a positive work environment.

Skills

SIA Guarding/Door Supervision licence

BS7858 vetting compliance

Empathy

Customer service

Punctuality

Education

18+ age requirement

Job description

Carlisle Support Services is recruiting a Retail Security Officer to protect shoppers and staff at Tesco sites. You will deliver a friendly, reassuring security presence, attend to incidents, and help maintain a safe, welcoming environment across shifts.

This role includes 28 hours per week, 25 paid hours, with a competitive hourly rate and full induction. Training and progression opportunities are offered across the UK network.